All of our customers are important to us and we are here to help you.

If you have any questions please take a look at our FAQ and Delivery & Returns pages for the answer.  If these pages can’t answer your query we are more than happy to speak to you personally.

You can contact us in the following ways:

Please ensure you include the following information in your email:
- your name (as registered on the site)
- your order number
- the style number and size
- the nature of your enquiry

  • Call our Online Customer Services Department on 0116 222 3113 - the team are ready for your call Mon - Fri: 8am - 6pm and Sun 9am - 4:30pm*

  • If you’d like to write to us, please drop us a line at the following address:

Online Customer Services
Shoe Zone Retail Limited
Humberstone Road
Leicester
LE1 2LH

  • If your enquiry is for any department other than Online Customer Services please email info@shoezone.com or telephone
    0116 222 3000 Mon - Fri: 8am - 5:30pm

* Excluding Bank and Public Holidays