Deliveries and Returns
We currently only deliver to the UK (including Channel Islands and Northern Ireland).
UK Working Days are Monday to Friday excluding Public and Bank Holidays.
Next Day Orders placed after 9pm on a Friday or on a Saturday/Sunday will be delivered the following Tuesday.
  • FREE STANDARD DELIVERY – 2 to 4 WORKING DAYS

    Our courier, Hermes, will deliver your parcel between the hours of 8am and 6pm, Monday - Saturday. A signature may be required on receipt.

    Full tracking of your parcel is available using the link provided in your Dispatch Notification email.

    On the morning of delivery our courier will send you a text message (if you provided these details at time of order) confirming delivery that day.

    If you are not in to accept your parcel, the courier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.

    If the parcel can’t be left in a safe place or with a neighbour, the courier will take it back to a local depot and leave a card telling you how to re-arrange delivery.

  • FREE CLICK & COLLECT – SAME DAY (subject to store stock) or 2 to 5 WORKING DAYS

    This option allows you to have an order delivered to any of our stores nationwide and you may choose any of our delivery options. If your order is in stock at your chosen store you could even collect the same day.

    The checkout will automatically check stock at your local store and make you aware of the quickest collection times available.

    You can also select other stores throughout the country.

    You will have the option of being notified by text message when the order is available for collection.

    Details of the store address and opening times will be in your Order Confirmation email.

    Please note that you must collect your order within 30 calendar days starting from the day of delivery at the chosen store. If you do not collect your order within 30 calendar days your order will be cancelled by us and a refund processed.

    Any delivery charge paid at time of ordering will be deducted from your refund.

  • NEXT DAY DELIVERY / NOMINATED DAY DELIVERY / WEEKEND DELIVERY – ORDER BEFORE 9pm MON-FRI

    Our courier, Hermes, will deliver your parcel between the hours of 8am and 6pm on the day chosen at the time of placing your order.

    Full tracking of your parcel is available using the link providing in your Dispatch Notification email.

    If you selected Next Day, your order will arrive on the next day (excluding Sundays). You must place your order before 9pm for this service.

    If you selected Nominated Day, your order will arrive on the day specified at the time of ordering.
    You must place your order before 9pm if your chosen day is Next Day.

    If you selected Saturday or Sunday as your Nominated Day, your order will arrive on the day specified.
    You must place your order before 9pm on Friday for delivery on the following Saturday or Sunday.
    Please note, Sunday delivery is not available if the Sunday is a Public Holiday, for example Christmas Day, Boxing Day or Easter Sunday.

    If you are not in to accept your parcel, the courier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.

    If the parcel can’t be left in a safe place or with a neighbour, the courier will take it back to a local depot and leave a card telling you how to re-arrange delivery.

  • COLLECT+ NEXT DAY* - ORDER BEFORE 5pm MON-FRI *subject to post code restrictions

    The checkout will allow you to search for your nearest Collect+ collection point - there are over 5,500 collection points nationwide including in Northern Ireland. You also have the choice to select any Collect+ collection point using the search tool in the checkout.

    Collect+ orders placed before 5pm Monday – Friday will be delivered the next day (excluding Sundays) to the collection point specified at the time of ordering.

    This is subject to the following post code restrictions:

    Post Code Area Delivery Time
    AB, BT1 to BT99, DD8 to DD11, IV1 to IV23, IV25 to IV27, IV30 to IV32, IV36, IV52 to IV54, JE1 to JE99, KA27 to KA28, KW1 to KW3, KW5 to KW14, PA20 to PA40, PH19 to PH 26, PH30 to PH41, PH49 to PH50 2 Working Days
    PA60 3 Working Days
    HS1 to HS8, IV41 to IV51, IV55 to IV56, PA61 to PA75, PA77 to PA78 4 Working Days
    PA41 to PA49, PH41(2), PH42 to PH44 5 Working Days HS9 to HS99,PA76 6 Working Days

    Full tracking of your parcel is available using the link provided in your Dispatch Notification email and you will be notified via email and via text message (if you provided these details at time of ordering) when your parcel arrives in the Collect+ collection point.

    You will need to take the following items with you when you wish to collect your parcel:
    - your Collect+ Collection Code
    - Proof of ID (this can be a Driving Licence, Utility Bill, Mobile Phone Bill, Wage Slip, Bank Statement, Cheque Guarantee Card/Debit Card/Credit Card, Building Society/Bank Book, Passport or Cheque Book)

    You must collect your Collect+ parcel within 10 days of its arrival or it will be returned to us. You will receive reminders from Collect+ after 3 and 7 days if you have not collected your parcel.

    If the parcel is returned to us we will issue a refund however, you will not be refunded your Collect+ delivery charge.

  • RETURNS

    We make every effort to ensure that your order is carefully dispatched to you – and we hope that you are happy with your purchase.

    However, if you are not completely satisfied with your purchase, simply return the item to us in its original unworn condition within 12 months from the date of order.

  • FREE RETURNS TO ANY OF OUR STORES WITHIN 12 MONTHS

    For an immediate refund or exchange, you can take the item in its original unworn condition to any of our stores.
    Please note you must have your delivery note with you.
    For a full list of stores in your area please use our Store Locator

  • RETURNS VIA COLLECT+ £4.29

    Collect+ is a convenient way to return parcels at over 5,500 collection points. Most are open from early until late, 7 days a week. You will receive a returns receipt with an online tracking code, so that you can follow your parcel’s progress back to us.

    1. Go to www.collectplus.co.uk/shoezone and follow the instructions to purchase a returns label and find a Collect+ store.
    2. Securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns labels have been covered or removed from the packaging.
    3. Drop off your parcel at any local store offering the Collect+ service. You can find your local store at www.collectplus.co.uk.
    4. Keep your receipt to track your parcel at www.collectplus.co.uk/track.

    Please note that you can only use Collect+ to return "cabin baggage size parcels" that weigh no more than 10kg.

    We will issue a refund on receipt of the item in its original unworn condition.

  • RETURN BY POST

    We will issue a refund on receipt of the item in its original unworn condition.

    Please note:
    - the item is your responsibility until it reaches us.
    - the cost of returning the item to us is your responsibility.
    - unless sent by Special Delivery the parcel may take up to 7 working days to reach us.

    Please complete the table on the delivery note and send it with the parcel to:
    Shoe Zone
    Online Returns
    Humberstone Road
    LEICESTER
    LE1 2LH
    We are unable to process any exchange requests by post. If you require an exchange, please take your item to a store of your choice.

  • FAULTY UNWORN ITEMS

    If the item received is faulty on receipt, please contact Online Customer Services quoting your order number, your name and address, details of the product and the reason for the return, and whether you require a refund or a replacement. We will then advise how to proceed with the return.

    Alternatively, you may also return this item to any of our stores nationwide.

  • CONTACT US

    Online Customer Services - Mon - Fri 8am to 6pm and Sun 9am - 4:30pm

    Email: customerservices@shoezone.com
    Telephone: 0116 222 3113

    Nothing in this policy affects the consumer’s statutory rights.