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We make every effort to ensure that your order is carefully dispatched to you –
and we hope that you are happy with your purchase.
However, if you are not completely satisfied with your purchase, simply return the
item to us in its original unworn condition within 12 months from the date of delivery.
FREE RETURNS TO ANY OF OUR STORES WITHIN 12 MONTHS
- For an immediate refund or exchange, you can take the item in its original unworn
condition to any of our stores.
- Please note you must have your delivery note or store receipt with you.
- For a full list of stores in your area please use our Store Locator
Collect+ is a convenient way to return parcels at over 5,500 collection points.
Most are open from early until late, 7 days a week. You will receive a returns receipt
with an online tracking code, so that you can follow your parcel’s progress back
Go to www.collectplus.co.uk/shoezone
and follow the instructions to purchase a returns label and find a Collect+ store.
- Securely attach the label to your parcel ensuring that the barcode is clearly
visible and that any other delivery or returns labels have been covered or removed
from the packaging.
- Drop off your parcel at any local store offering the Collect+ service. You can
find your local store at www.collectplus.co.uk
- Keep your receipt to track your parcel at www.collectplus.co.uk/track
- Please note that you can only use Collect+ to return "cabin baggage size parcels"
that weigh no more than 10kg.
- We will issue a refund on receipt of the item in its original unworn condition.
RETURN BY POST
We will issue a refund on receipt of the item in its original unworn condition.
- the item is your responsibility until it reaches us. - the cost of returning the
item to us is your responsibility. - unless sent by Special Delivery the parcel
may take up to 7 working days to reach us.
Please complete the table on the delivery note and send it with the parcel to: Shoe
Zone Online Returns Humberstone Road LEICESTER LE1 2LH
We are unable to process any exchange requests or refund store bought items by post.
If you require an exchange, please take your item(s) to a store of your choice.
If you bought your items in one of our stores please return to any of our 500 stores
with your receipt for your refund or exchange.
Contact our customer services team: