Delivery Options & Returns Information
 
Delivery
Delivery Options Standard
Standard Delivery FREE
2 - 4 Working Days, Mon - Sat
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  • Our courier will deliver your parcel between the hours of 8am and 6pm, Monday - Saturday. A signature may be required on receipt.
  • Full tracking of your parcel is available using the link provided in your Dispatch Notification email.
  • On the morning of delivery our courier will send you a text message (if you provided these details at time of order) confirming delivery that day.
  • If you are not in to accept your parcel, the courier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
  • If the parcel can’t be left in a safe place or with a neighbour, the courier will take it back to a local depot and leave a card advising you how to re-arrange delivery or if you can collect from the depot.
Delivery Options Click & Collect
Click & Collect FREE
Same Day** or 2 - 6 Working Days
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  • Have your order delivered to any of our stores nationwide and you may choose any of our delivery options. **If your order is in stock at your chosen store you could even collect within an hour.
  • The checkout will automatically check stock at your local store and make you aware of the quickest collection times available.
  • You can also select other stores throughout the country.
  • You will have the option of being notified by text message when the order is available for collection.
  • Details of the store address and opening times will be in your Order Confirmation email.
  • Please note that you must collect your order within 30 calendar days starting from the day of delivery at the chosen store. If you do not collect your order within 30 calendar days your order will be cancelled by us and a refund processed.
  • Any delivery charge paid at time of ordering will be deducted from your refund.
Delivery Options Express
Express Delivery £1.99 / FREE***
Order before 5pm Mon - Fri Delivery in 2 Working Days
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  • *** = Get this service for FREE if you spend £30 or more.
  • Our courier, Royal Mail, will deliver your parcel between the hours of 8am and 6pm, Monday - Saturday.
  • Full tracking of your parcel is available using the link provided in your Dispatch Notification email.
  • If you are not in to accept your parcel, the courier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
  • If the parcel can’t be left in a safe place or with a neighbour, the courier will take it back to a local depot and leave a card telling you how to re-arrange delivery or giving you the option to collect from a local depot or post office (as applicable)
Next Day Delivery
Next Day Delivery £2.99
Order before 9pm Mon - Fri Next Working Day Delivery*
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  • Our courier will deliver your parcel between the hours of 8am and 6pm.
  • Full tracking of your parcel is available using the link provided in your Dispatch Notification email.
  • If you selected Next Day, your order will arrive on the next day (excluding Sundays). You must place your order before 9pm for this service.
  • If you selected Nominated Day, your order will arrive on the day specified at the time of ordering. You must place your order before 9pm for this service
  • You must place your order before 9pm on Friday for delivery on the following Saturday or Sunday.
  • If you are not in to accept your parcel, the courier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
  • If the parcel can’t be left in a safe place or with a neighbour, the courier will take it back to a local depot and leave a card telling you how to re-arrange delivery.
  • * = Subject to post code limitations.
Weekend Delivery
Weekend Delivery £2.99
Order before 9pm Mon - Fri Delivered on Saturday or Sunday*
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  • Our courier will deliver your parcel between the hours of 8am and 6pm on the day chosen at the time of placing your order.
  • Full tracking of your parcel is available using the link provided in your Dispatch Notification email.
  • You must place your order before 9pm on Friday for delivery on the following Saturday or Sunday.
  • Please note, Sunday delivery is not available if the Sunday is a Public Holiday, for example Christmas Day, Boxing Day or Easter Sunday.
  • If you are not in to accept your parcel, the courier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
  • If the parcel can’t be left in a safe place or with a neighbour, the courier will take it back to a local depot and leave a card telling you how to re-arrange delivery.
  • * = Subject to post code limitations.
Nominated Day
Nominated Day £2.99
Order before 9pm Mon - Fri Delivered on a day of your choice*
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  • Our courier will deliver your parcel between the hours of 8am and 6pm on the day chosen at the time of placing your order.
  • Full tracking of your parcel is available using the link provided in your Dispatch Notification email.
  • You must place your order before 9pm on Friday for delivery on the following Saturday or Sunday.
  • Please note, Sunday delivery is not available if the Sunday is a Public Holiday, for example Christmas Day, Boxing Day or Easter Sunday.
  • If you are not in to accept your parcel, the courier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
  • If the parcel can’t be left in a safe place or with a neighbour, the courier will take it back to a local depot and leave a card telling you how to re-arrange delivery.
  • * = Subject to post code limitations.
Collect Plus Delivery
Collect+ Delivery £1.99
Order before 5pm Mon - Fri Two Working Day Delivery*
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  • Collect+ will deliver your parcel between the hours of 8am and 6pm to the Collect+ Collection Point chosen at the time of order.
  • You will receive an email and/or text message (dependent on what information you provided in the checkout) to confirm the parcel has arrived at the collection point.
  • This email will also contain your collection information such as proof of ID required and your collection PIN code.
  • * = Your order should arrive within 2 working days however post code limitations apply, see below:
  • 3 Working Days service for the following postcode areas: AB, BT1 to BT99, DD8 to DD11, IV1 to IV23, IV25 to IV27, IV30 to IV32, IV36, IV52 to IV54, JE1 to JE99, KA27 to KA28, KW1 to KW3, KW5 to KW14, PA20 to PA40, PH19 to PH 26, PH30 to PH41, PH49 to PH50.
  • 4 Working Days service for postcode area PA60.
  • 5 Working Days service for the following postcode areas: HS1 to HS8, IV41 to IV51, IV55 to IV56, PA61 to PA75, PA77 to PA78.
  • 6 Working Days service for the following postcode areas: PA41 to PA49, PH41(2), PH42 to PH44
  • Full tracking of your parcel is available using the link providing in your Dispatch Notification email.
Returns
Store Returns FREE
12 Months Peace of Mind Return to over 500 stores nationwide
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We make every effort to ensure that your order is carefully dispatched to you – and we hope that you are happy with your purchase.

However, if you are not completely satisfied with your purchase, simply return the item to us in its original unworn condition within 12 months from the date of delivery.

FREE RETURNS TO ANY OF OUR STORES WITHIN 12 MONTHS

- For an immediate refund or exchange, you can take the item in its original unworn condition to any of our stores.

- Please note you must have your delivery note or store receipt with you.

- For a full list of stores in your area please use our Store Locator

Collect+ Returns £4.29
Return via 6,000 Collect+ Collection Points
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RETURNS VIA COLLECT+

Collect+ is a convenient way to return parcels at over 6,000 collection points. Most are open from early until late, 7 days a week. You will receive a returns receipt with an online tracking code, so that you can follow your parcel’s progress back to us.

Go to www.collectplus.co.uk/shoezone and follow the instructions to purchase a returns label and find a Collect+ store.

- Securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns labels have been covered or removed from the packaging.

- Drop off your parcel at any local store offering the Collect+ service. You can find your local store at www.collectplus.co.uk

- Keep your receipt to track your parcel at www.collectplus.co.uk/track

- Please note that you can only use Collect+ to return "cabin baggage size parcels" that weigh no more than 10kg.

- We will issue a refund on receipt of the item in its original unworn condition.

Postal Returns
Return your order back to us
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We make every effort to ensure that your order is carefully dispatched to you – and we hope that you are happy with your purchase.

However, if you are not completely satisfied with your purchase, simply return the item to us in its original unworn condition within 12 months from the date of delivery.

RETURN BY POST

We will issue a refund on receipt of the item in its original unworn condition.

Please note:

- the item is your responsibility until it reaches us.
- the cost of returning the item to us is your responsibility.
- unless sent by Special Delivery the parcel may take up to 7 working days to reach us.

Please complete the table on the delivery note and send it with the parcel to: Shoe Zone Online Returns Humberstone Road LEICESTER LE1 2LH

We are unable to process any exchange requests or refund store bought items by post. If you require an exchange, please take your item(s) to a store of your choice. If you bought your items in one of our stores please return to any of our 500 stores with your receipt for your refund or exchange.

Faulty Returns
Return to over 500 stores nationwide
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  • If the item received is faulty on receipt, please contact Customer Services quoting your order number, your name and address, details of the product and the reason for the return, and whether you require a refund or a replacement. We will then advise how to proceed with the return.
  • Alternatively, you may also return this item to any of our stores nationwide. Please take your delivery note or store receipt with you.

Need help?

Contact our customer services team:

Opening Times
Mon - Fri 8am to 6pm, Sun 9am to 5pm
Customer Service Phone
0116 222 3113
We currently only deliver to the UK (including Channel Islands and Northern Ireland) Nothing on this page affects your statutory rights.