Shoe Zone Store at BURY ST EDMUNDS

Address
26 Buttermarket, Bury St Edmunds
Suffolk
IP33 1DW
Telephone
01284 756529
Opening Hours
TODAY
Monday
09.00 - 17.30
Tuesday
09.00 - 17.30
Wednesday
09.00 - 17.30
Thursday
09.00 - 17.30
Friday
09.00 - 17.30
Saturday
09.00 - 17.30
Sunday
10.00 - 16.00
 

Customer Ratings and Reviews

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Hi, I went into the Shoe Zone store in Bury St Edmunds on 05/07/15 and purchased 2 pairs of sandals exactly the same 1 in black and 1 in white. I wore the white ones once and noticed that every time I walked the left sandal made a noise. On 11/07/15 I took both sandals back and was told by the assistant that I couldn't return them as they had been worn even though I had my receipt. She then told me "I'll call my manager if you like but she will tell you the same thing". The manner in which she said this wasn't nice. I then said "So I'm now stuck with a pair of shoes I cannot use" to which the reply was "Yes". I returned the black ones as they hadn't been worn but I am now stuck with a pair of sandals which I cannot use and out of pocket. I will never purchase anything from Shoe Zone again as the customer service was awful and that you can never take anything back that is faulty. I will be ringing Head office to make my complaint.
Reviewed by , on
Helpfulness of our store team
Star ratingStar ratingStar ratingStar ratingStar rating
Presentation of stock
Star ratingStar ratingStar ratingStar ratingStar rating
Product choice
Star ratingStar ratingStar ratingStar ratingStar rating
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Average
Star ratingStar ratingStar ratingStar ratingStar rating
Hi, I went into the Shoe Zone store in Bury St Edmunds on 05/07/15 and purchased 2 pairs of sandals exactly the same 1 in black and 1 in white. I wore the white ones once and noticed that every time I walked the left sandal made a noise. On 11/07/15 I took both sandals back and was told by the assistant that I couldn't return them as they had been worn even though I had my receipt. She then told me "I'll call my manager if you like but she will tell you the same thing". The manner in which she said this wasn't nice. I then said "So I'm now stuck with a pair of shoes I cannot use" to which the reply was "Yes". I returned the black ones as they hadn't been worn but I am now stuck with a pair of sandals which I cannot use and out of pocket by £12.99. I will never purchase anything from Shoe Zone again as the customer service was awful and that you can never take anything back that is faulty. I will be ringing Head office to make my complaint.
Reviewed by , on
Helpfulness of our store team
Star ratingStar ratingStar ratingStar ratingStar rating
Presentation of stock
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Store is well presented and well stocked.
Reviewed by , on
Helpfulness of our store team
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Presentation of stock
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Product choice
Star ratingStar ratingStar ratingStar ratingStar rating
Product availability
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Average
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Need help?
Contact our customer services team.
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Customer service times
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Phone Icon
0116 222 3113