Shoe Zone Store at CARDIFF

Cardiff
Address
Unit 26 St David's Shopping Centre,
Cardiff
CF10 2EW
Telephone
02920 230 348
Opening Hours
Sunday
11.00 - 17.00
TODAY
Monday
09.00 - 20.00
Tuesday
09.00 - 20.00
Wednesday
09.00 - 20.00
Thursday
09.00 - 20.00
Friday
09.00 - 20.00
Saturday
09.00 - 19.00
 

Customer Ratings and Reviews

I visited the store today with my elderly mum, she has a disability. We were trying on shoes when a scruffy grey and yellow haired lady came to where my mum was sat. We had several pairs of shoes on the floor which I was helping her to try on. The assistance started muttering and moaning and tutting and putting the shoes back on the racks. She was clearly in a mood and made us feel. Very uncomfortable. We did eventually choose 2 pairs of shoes and moved to the front end of the store to try boots on.As my mum is a large lady we needed size 9 and had to rummage to look for the sizes....while we were doing this the same lady actually left the till and came over once again by us and repeated her behaviour by moaning and muttering and tidying up the boots. My mum nick named her MISERY. Its as if she was following us around the store. It’s difficult to look for sizes and the shoes do fall off the racks. I’m sure this happens 100 times a day.Its not as if we were trashing the store in any way...we did try and put the shoes back on the pegs but it’s extremely difficult, they slip off especially the boots. We did buy 2 pairs of shoes and a pair of boots despite being made to feel extremely uncomfortable. the same lady served us at the checkout where we also purchased a £13 black hand bag on a different receipt wher by a blonde lady served us.
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The assistants found what I was looking for in another store and as one of the assistants lived near the other store (Barry) offered to pick them up for me. The shoes arrived on time. The service was excellent and the assistants a credit to your Company
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The exact product was unavailable in store. What I bought was not what I was hoping to buy, but it was ok.
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Staff quite helpful but shop /store did not have shoes I wanted.
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I'm in wheelchair and my issue is same as most shops go in not enough room to move can get to front display racks easy its when want to look at opposite side room is very limited and browsing you don't want to say anything as not even sure if you want to buy anything so I don't bother trying to go to back displays
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The shoes I had purchased were not fit purpose, I returned them within a week of purchase with receipt and was refused an exchange.
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Great value products.
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Always a good range of products to choose from and friendly staff.
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Very clean and well organised.
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Very clean and well organised.
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Very nice staff - found what I wanted quickly and easily and lady on counter (Sally) was very helpful and polite and assisted me in using a 15% discount voucher I had and was pleasant throughout.
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I was served today by a lady called Ang who was very rude to me. When I walked in the store I asked her where black plimsoles was. She simply said at the back hardly giving me any eye contact. When I got to the till I asked could I have a bigger bag please than the one she gave me because I needed it for the shoes I had on. She huffed while muttering under her breath, then jus pushed a used creased bag. I politely asked "could I hav a new bag please" she then rudely replied "that is a new bag". Im sorry im paying for this bag so im entitled to an unused new 1. As staff she shouldn't be so abrupt & rude!No customer service skills whats so ever. This experience put me off shopping at this Cardiff store! Ang needs re training asap!
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Need help?
Contact our customer services team.
Sun 9am - 5pm and Mon - Fri 8am - 6pm
Customer service times
Sun 9am - 5pm and Mon - Fri 8am - 6pm
Phone Icon
0116 222 3113