In the past I have worn shoes made by Loakes and have them mended when they get worn out. At the start of the year , I went into your shop because I was waiting for somebody and had to kill some time. I ended up buying a pair of boots. They have been really comfortable. Last week when I was walking past your shop , I though , I will treat my self to another pair because the first , had gone very shabby. You had one assistant in the shop and no other customers. I told her how happy , I was with the boots , that I was wearing and would , like another pair. She showed no interest , in me or the fact that, I AM A HAPPY CUSTOMER , WHO IS RETURNING TO MAKE A SECOND PURCHASE. SHE WAS RUDE , AND GRUNTED .IF SHE WAS A TEENAGER YOU EXPECT IT . I NEARLY LEFT THE SHOP. I ONLY BOUGHT THE NEW BOOTS because of my earlier experience. When I tried them on , I thought that , I will keep them on. I asked the assistant if ,I could leave my old boots with her to recycle or bin. SHE THEN CAME TO LIFE WE DON'T DO THAT , IT'S NOT SHOP POLICY , WE DON'T HAVE ANY BINS. when I said that you must have a bin ,she got really nasty. So I took them with me and my bad feeling about the purchase.
Reviewed by Phil, on Mon, Nov 9, 2015