Shoe Zone Store at CHIPPENHAM

Address
16 Borough Parade, Chippenham
Wilts
SN15 3WL
Telephone
01249 656182
Opening Hours
Monday
09.00 - 17.30
Tuesday
09.00 - 17.30
Wednesday
09.00 - 17.30
TODAY
Thursday
09.00 - 17.30
Friday
09.00 - 17.30
Saturday
09.00 - 17.30
Sunday
11.00 - 16.00
 

Customer Ratings and Reviews

Not happy that the staff were stood around the till and ignored everyone in the shop and when I went to pay it took several minutes for them to stop talking and to serve me. I felt as though I was an inconvenience to them
Reviewed by , on
Helpfulness of our store team
Star ratingStar ratingStar ratingStar ratingStar rating
Presentation of stock
Star ratingStar ratingStar ratingStar ratingStar rating
Product choice
Star ratingStar ratingStar ratingStar ratingStar rating
Product availability
Star ratingStar ratingStar ratingStar ratingStar rating
Average
Star ratingStar ratingStar ratingStar ratingStar rating
Was helped by a delightful member of staff, Who was knowledgeable of your items listened to my requirements and helped suggest which items fitted what I needed.
Reviewed by , on
Helpfulness of our store team
Star ratingStar ratingStar ratingStar ratingStar rating
Presentation of stock
Star ratingStar ratingStar ratingStar ratingStar rating
Product choice
Star ratingStar ratingStar ratingStar ratingStar rating
Product availability
Star ratingStar ratingStar ratingStar ratingStar rating
Average
Star ratingStar ratingStar ratingStar ratingStar rating
The store layout and ease of finding goods was satisfactory. However the cashier LB (initials on the receipt) was very unsatisfactory. It was not what she said but how she looked at me with utter disgust on her face, I was quite taken a back. I do think that if you are going to work in a customer facing role you need to be approachable and friendly she was most definitely not. I actually work in customer service myself and I know the importance of a happy face I actually discussed my experience with my work mates as how not to treat people. And to my surprise the majority of my work fellows have had similar experiences within this store. I will not be spending my hard earned cash in there again and after my chat with my colleagues neither will they. I work in Chippenham town centre in a retail capacity and we also get feedback from customers so lets hope that LB takes my comments on board and has a really good think about if she is in the right job because whether you earn £8 an hour or £80 an hour you are there for the customer because that is what you are paid for !!!!!
Reviewed by , on
Helpfulness of our store team
Star ratingStar ratingStar ratingStar ratingStar rating
Presentation of stock
Star ratingStar ratingStar ratingStar ratingStar rating
Product choice
Star ratingStar ratingStar ratingStar ratingStar rating
Product availability
Star ratingStar ratingStar ratingStar ratingStar rating
Average
Star ratingStar ratingStar ratingStar ratingStar rating
The staff on your Chippenham store did not have the shoes I wanted in my size, so they ordered them online for home delivery and I paid I store. The staff in the Trowbridge store did not offer this facility. Delivery was fast.
Reviewed by , on
Helpfulness of our store team
Star ratingStar ratingStar ratingStar ratingStar rating
Presentation of stock
Star ratingStar ratingStar ratingStar ratingStar rating
Product choice
Star ratingStar ratingStar ratingStar ratingStar rating
Product availability
Star ratingStar ratingStar ratingStar ratingStar rating
Average
Star ratingStar ratingStar ratingStar ratingStar rating
I returned a pair of wellies purchased on 25/08/14 from store 1729-1-105973 because one had split on the back, and the other was leaking. I asked for an exchange because they were faulty, to be told that because I had used a 15% off voucher I had to pay the £2.25 difference! I really don't see why this is the case when they were obviously faulty and I only wanted a replacement. The cashier was very nice about it but said it was company policy and there was nothing she could do about it. I would like to know why I have now lost my 15% discount after buying faulty goods!
Reviewed by , on
Helpfulness of our store team
Star ratingStar ratingStar ratingStar ratingStar rating
Presentation of stock
Star ratingStar ratingStar ratingStar ratingStar rating
Product choice
Star ratingStar ratingStar ratingStar ratingStar rating
Product availability
Star ratingStar ratingStar ratingStar ratingStar rating
Average
Star ratingStar ratingStar ratingStar ratingStar rating
Need help?
Contact our customer services team.
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Customer service times
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Phone Icon
0116 222 3113