Shoe Zone Store at FLEET

Address
Unit 15 Hart Shopping Centre, Fleet
Hants
GU51 3LA
Telephone
01252 624823
Opening Hours
Monday
09.00 - 17.30
Tuesday
09.00 - 17.30
Wednesday
09.00 - 17.30
TODAY
Thursday
09.00 - 17.30
Friday
09.00 - 17.30
Saturday
09.00 - 17.30
Sunday
11.00 - 16.00
 

Customer Ratings and Reviews

I collected an item that the Farnborough store had kindly asked them to put aside. The gentleman in the fleet store when I collected the item ignored me for many awkward moments as I stood at the till with no acknowledgment and then proceeded to be quite sarcastic towards me, so much so that my young daughter commented that she didn't like the nasty man as we left the store. I am a fan of the store in general but will not be returning to that branch again.
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Alice the assistant was tremendously helpful and very friendly. She worked hard to serve me. I was impressed as it was my first time in Shoezone. My size 6 was out of stock though but I bought a 7 instead.
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I cannot believe how rude the lady who served us was today, according to our receipt her name is Carla. I have never been spoken to in the way that she did and feel that this shop assistant needs some serious customer service training. To explain what happened; I was at the till just about to pay for a pair of shoes when I noticed a small hole in one of the shoes so I asked politely if she could get me another pair. Her response after rolling her eyes was "We close at 5.30 so no" I was gobsmacked and said to her "it's 5.22 you close at 530 and you are in the middle of serving me, are you serious?", to which she replied "yes I have a bus to catch at 5.30". Just then another family came in and she shouted at them"you have 3 minutes" - just so rude! Another assistant came and changed the shoes for me and the rudeness of Carla returned when I handed my card to her as there was no card machine visible, she rolled her eye again and then stated very bluntly, "the card machine is there" and pointed behind the till and a poster stand to the machine. To say this woman is rude is an understatement and will make me think twice about going in this store again. This lady needs to hear this feedback and be answerable to it. In this day and age when lots of businesses are struggling, attitudes and actions like Carla's today could result in a closure which no one wants. She was just plain and simply rude. If she has a bus to catch she needs to plan her shifts so that she is not turning away customers to be able to catch it. Good luck with her is all I can say - such a rude rude woman. FYI I would have given the rating for helpfulness of Carla as 0. I have marked it as 2stars for the other lady.
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Staff member very rude, asked if I had a smaller note than a £20 to pay, when I said sorry no he huffed & I even offered to come back later when I had done my other shopping, then slammed change on desk, very poor customer service... Not good especially as he was wearing a manager badge. Never had this bad service in store before from female staff
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Need help?
Contact our customer services team.
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Customer service times
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Phone Icon
0116 222 3113