Shoe Zone Store at KENDAL

Address
Unit 27 Westmorland Centre, Kendal
Cumbria
LA9 4LR
Telephone
01539 737192
Opening Hours
Monday
09.00 - 17.30
TODAY
Tuesday
09.00 - 17.30
Wednesday
09.00 - 17.30
Thursday
09.00 - 17.30
Friday
09.00 - 17.30
Saturday
09.00 - 17.30
Sunday
12.00 - 16.00
 

Customer Ratings and Reviews

Initially I was very pleased with your selection of boots & purchased a pair for my daughter for £17.99 as a treat . We then continued with our shopping , my daughter wore the boots straight away , within an hour we saw the boots were marked & scuffed , I returned to the store later that day & explained that I was unhappy that the product was not up to the quality I expected & that they were marked straight away . When i I spoke to the manager I was told that she wouldn't help us at all no refund or exchange were offered , indeed she accused us of marking them & said I can't sell them ! Her service was disgusting &I all she kept saying was no refund & complain to address on receipt , horrific service how can this person be a manager , or even a representative of your company it's a disgrace . I await your reply
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I am visiting that shop regularly maybe more than once a month to buy especially my work shoes. Yesterday 02/12/2015 15:51 I bought a pair of shoes, and I did not realize about the high "heels" which it will be so uncomfortable when u walking a lot at work. I realized when I got home, but the store was closed already for a swap to another pair of shoes, so I went today to change them. The lady on that shift Sheila if i am not wrong, lady about 40 years old, short blonde hair, she said on a rude tone that I worn the shoes!! And keep explaining to ger i did not because a worn shoe looks used not brand new. But I did not worn them and I can prove it, because, she said, the shoes has white bits on the basis like a tiny bit white dirt maybe from the store when i was trying them, because that was the first and last time i put those shoes on! She keep refusing me and being rude, after explaining that those shoes doesnt look like worn, she added a slightly crease, probably caused because i was trying them in the store. I replied to her that she should let me try another pair and i will show it to her that the crease will appear so easily. Then asking me if i would buy them and i said yes i will nothing is wrong with the shoes. I just wanted to swap even for more expensive ones. Definitely I couldn't and definitely won't go again to shop at shoes zone!
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Excellent!
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Very friendly staff, helpful, efficient and great experience
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Needs to be a bigger store, they really should expand.
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Need help?
Contact our customer services team.
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Customer service times
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Phone Icon
0116 222 3113