Shoe Zone Store at RUGBY

Address
18-19 Market Place, Rugby
Warwickshire
CV21 3DU
Telephone
01788 562 022
Opening Hours
Monday
09.00 - 17.30
Tuesday
09.00 - 17.30
Wednesday
09.00 - 17.30
Thursday
09.00 - 17.30
TODAY
Friday
09.00 - 17.30
Saturday
09.00 - 17.30
Sunday
10.00 - 16.00
 

Customer Ratings and Reviews

Found what I wanted without trouble or fuss
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Overall the store and staff were good, however the choice was extremely limited and so I had to settle rather than choose something I was quite happy with. Also I had a voucher for money off but all the footwear was priced just below the cost of the voucher so to get the voucher I hadto purchase something I would not normally buy.
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nice shop but the horrible rap music puts off a lot of customers
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over all very good
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Clean and tidy store with friendly and helpful staff
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I went into the Rugby store today to return a pair of school shoes that my daughter has had 6 weeks that were labelled scuff resistant yet all the toes were scuffed and they were in quite poor condition. I had my receipt and wanted to exchange like for like but they had no size 13 in stock. I took my daughter in straight from school so she had the shoes on her feet. I was told he could only order me a pair in if he had the other shoes back today which would've left my daughter with no shoes to wear home (I realise that's down to me for being unorganised and not bringing another pair but they were in such bad condition when she came out of school I went straight to the shop). I then exchanged for a different pair in the same size, the gentleman took back the faulty shoes but when my daughter put the new shoes on to leave they were a poor fit and not as good quality. I then asked the guy to ring the Coventry Ricoh store to see if they had a size 13 which they did so I had to purchase an additional pair of shoes for her to wear as she couldn't wear the ones I had exchanged. We then drove all the way over there which was a 2 hour round trip in rush hour traffic. The Coventry store had them there waiting wrapped up in plastic and I've got home and the shoes are missing a sequin so I'm not a very happy customer as it's not like I can take them back to rugby because aside from the fact they are now closed, apparently they can't order her any until they have these ones back which will leave my daughter with no shoes for school tomorrow. I would appreciate a response to my complaint. Surely it should not be this difficult to return a faulty pair of shoes?
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Need help?
Contact our customer services team.
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Customer service times
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Phone Icon
0116 222 3113