Shoe Zone Store at SUDBURY

Address
2 North Street, Sudbury
Suffolk
CO10 1RB
Telephone
01787 881922
Opening Hours
Monday
09.00 - 17.30
Tuesday
09.00 - 17.30
Wednesday
09.00 - 17.30
TODAY
Thursday
09.00 - 17.30
Friday
09.00 - 17.30
Saturday
09.00 - 17.30
Sunday
11.00 - 16.00
 

Customer Ratings and Reviews

The assistant was very helpful as I could not find what I was looking for.
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After purchasing a faulty pair of shoes I had to argue my case for over 35 minutes with your store team to get a simple exchange. I hadn't worn the shoes, although I was accused of doing so. I had made the return within an hour of the original purchase. Even if I had have worn the shoes and the fault occurred within an hour I'm sure you would agree that I would be due an exchange, I didn't want my money back, just a simple swap. Your store staff were unhelpful and the supervisor out the back who had to be consulted didn't come out and personally deal with the problem. I have bought many pairs of shoes from your other branches and never had a problem with service before. Your Sudbury team are a disgrace. Only once I had pointed out my rights under the sales of good act and pointed out your policy on the back of your receipt did I reluctantly get the exchange that I was after. Terrible.
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Brought jelly shoes on 2 for £10 offer, took to exchange for bigger sizes next day but offer had finished, assistant could not make exchange go through till without leaving some for me to pay, so refunded and tried to sell to me,then she could not override price to £10, till would only change price to £10.97 or £8.97. At this point another customer queued behind me and I was asked to step aside so she could serve waiting customer. She then tried again and was getting very wound and up and stating to me she was stressed, yelled to another girl to help, neither could figure it out, I had my niece with me on her birthday, who wanted to get home to her party. More people joined queu and again I was asked if I would mind waiting so they could serve the customers behind me. After a good 20 mins plus I said ring it up at the £10.97 and I'll pay the 97p, which the lady accepted, so actually ended up paying 97p just to exchange some shoes. I would like to point out that the finished offer was also still being advertised. But all in all I was made to feel like an innconvenience for what should have been a 5 minute task. Really unimpressed with the service.
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Need help?
Contact our customer services team.
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Customer service times
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Phone Icon
0116 222 3113