Shoe Zone Store at SWANSEA

Swansea
Address
8 Union Street,
Swansea
Glamorgan
SA1 3EE
Telephone
01792 467359
Opening Hours
Sunday
10.00 - 16.00
Monday
09.00 - 17.30
TODAY
Tuesday
09.00 - 17.30
Wednesday
09.00 - 17.30
Thursday
09.00 - 17.30
Friday
09.00 - 17.30
Saturday
09.00 - 17.30
 

Customer Ratings and Reviews

I waited at the till for quite some time until being served. There were no staff visible on the shop floor. When eventually a lady came to the till she was accompanied by a male staff member. She proceeded to tell the male member of staff about how she had made a mistake when the previous customer (who she was dealing with whilst I was trying on shoes but had then left some time before me) in putting the exchange of items through the till. She had some trouble explaining this to him but after some time eventually he said "you'd better serve this lady". As I was waiting for her to scan the items she continued to tell him what she had done with the previous customer. I then saw on the electronic screen the email club which offered £5 off when you joined online. I enquired about this and was told I would have to sign up for it later. That was it. No other info whatsoever. Both members of staff were completely distracted by others things. The shop wasn't at all busy with just 1 customer waiting after me to be served. As the staff member handed me the receipt she didn't acknowledge me at all. Not even a word as she handed me my receipt. I think that this was extremely poor customer service. Very disappointing.
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Only wanted shoes for childs school return,got what i needed.All good
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we visit the store regular and staff very friendly, always sizes avaliable, always clean and tidy. only wish they had more in variety.
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the store is bight and cheerful loads of styles to choose from and staff very helpful . for Swansea I thought it was a bit small compared to the one in Morriston.
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the store is bight and cheerful loads of styles to choose from . for Swansea I thought it was a bit small compared to the one in Morriston.
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Need help?
Contact our customer services team.
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Customer service times
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Phone Icon
0116 222 3113