Shoe Zone Store at WINCHESTER

Address
148 High Street, Winchester
Hants
SO23 9AY
Telephone
01962863560
Opening Hours
Monday
09.00 - 17.30
Tuesday
09.00 - 17.30
Wednesday
09.00 - 17.30
Thursday
09.00 - 17.30
Friday
09.00 - 17.30
TODAY
Saturday
09.00 - 17.30
Sunday
10.00 - 16.00
 

Customer Ratings and Reviews

On the 4th March 2016, I had the worst customer experience I have ever received from any company. This was in the Winchester store. When I walked into the store it was empty, the cashier was on the phone, I didn't think much of it. When I picked my shoes and went to the desk, the woman first ignored me as she was on the phone, talking to a friend about her personal life whilst complaining about her job here at shoe zone and something to do with not being able to afford to move out of home. When she eventually noticed me, she carried on talking to her friend whilst serving me. At this point I was thinking she could at least have put the phone down, It'd take 2 minutes I was buying 1 pair of shoes? Instead of doing this, she had the nerve to apologise to her friend on the phone saying "Sorry I'm serving a customer". At that point I raised my eyebrows at my friend next to me who also was not impressed. She continued chatting on the phone the whole time. I even had to watch her struggle to put the shoes Into a carrier bag one handed which took her a good 30 seconds to achieve. Worst customer service ever. Completely appalled by it if I'm honest. I won't be going back to shoe zone again.
Reviewed by , on
Helpfulness of our store team
Star ratingStar ratingStar ratingStar ratingStar rating
Presentation of stock
Star ratingStar ratingStar ratingStar ratingStar rating
Product choice
Star ratingStar ratingStar ratingStar ratingStar rating
Product availability
Star ratingStar ratingStar ratingStar ratingStar rating
Average
Star ratingStar ratingStar ratingStar ratingStar rating
I wish to thank HC for being especially helpful for sending back my seven year old sons bag back when we accidentally left it in the store. We found the service in choosing his shoes excellent too. The shoes I preferred were not available in his size , I would have preferred leather ones. Once again thankyou.
Reviewed by , on
Helpfulness of our store team
Star ratingStar ratingStar ratingStar ratingStar rating
Presentation of stock
Star ratingStar ratingStar ratingStar ratingStar rating
Product choice
Star ratingStar ratingStar ratingStar ratingStar rating
Product availability
Star ratingStar ratingStar ratingStar ratingStar rating
Average
Star ratingStar ratingStar ratingStar ratingStar rating
Need help?
Contact our customer services team.
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Customer service times
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Phone Icon
0116 222 3113