In order to provide our customers with the best possible service both Online and in our Stores, we would love to hear all your comments, questions and opinions.

You can contact us using the methods below but before you do, check out our FAQ's section for answers to popular questions.


We aim to resolve your queries within 48 working hours but at busy times this can take longer.

Call us by phone
Call Our Customer Services Team
Sunday
  9am - 5pm
Monday
  8am - 6pm
Tuesday
  8am - 6pm
Wednesday
  8am - 6pm
Thursday
  8am - 6pm
Friday
  8am - 6pm
Saturday
  9am - 5pm
Email Us
Email Us
Please include the following information in your email:
-your name (as registered on the site)
-your order number
-the style number and size
-the nature of your enquiry
Write To Us
Write To Us
Customer Services
Shoe Zone Retail Limited
Humberstone Road
Leicester
Leicestershire
LE1 2LH
United Kingdom
Be Social
Be Social
Contact us using the following Social Media platforms.
Online Form
Complete Our Online Form
Subject*
First Name*
Last Name*
Tel Number**
Email**
Order Number
if you have one
* fields mandatory
** one or both must be entered
Complete all * fields above
Your personal data is important to us and we are committed to keeping it safe. Before entering any personal information into our site we advise you to read our Privacy Policy which can be found here. Do not send us any payment information via this contact form.
Privacy Policy