Delivery & Returns | Shoe Zone

• Our courier will deliver your parcel between the hours of 8am and 6pm, Monday - Saturday. A signature may be required on receipt.
• Full tracking of your parcel is available using the link provided in your Dispatch Notification email.
• On the morning of delivery our courier will send you a text message (if you provided these details at time of order) confirming delivery that day.
• If you are not in to accept your parcel, the courier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
• If the parcel can’t be left in a safe place or with a neighbour, the courier will take it back to a local depot and leave a card telling you how to re-arrange delivery.

• Have your order delivered to any of our stores nationwide and you may choose any of our delivery options. **If your order is in stock at your chosen store you could even collect within an hour.
• The checkout will automatically check stock at your local store and make you aware of the quickest collection times available.
• You can also select other stores throughout the country.
• You will have the option of being notified by text message when the order is available for collection.
• Details of the store address and opening times will be in your Order Confirmation email.
• Please note that you must collect your order within 30 calendar days starting from the day of delivery at the chosen store. If you do not collect your order within 30 calendar days your order will be cancelled by us and a refund processed.
• Any delivery charge paid at time of ordering will be deducted from your refund.

• *** = Get this service for FREE if you spend £30 or more.
• Our courier will deliver your parcel between the hours of 8am and 6pm, Monday - Saturday.
• Full tracking of your parcel is available using the link provided in your Dispatch Notification email.
• If you are not in to accept your parcel, the courier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
• If the parcel can’t be left in a safe place or with a neighbour, the courier will leave a card telling you how to re-arrange delivery. 2 further delivery attempts will be made.

• Our courier, Hermes, will deliver your parcel between the hours of 8am and 6pm.
• Full tracking of your parcel is available using the link providing in your Dispatch Notification email.
• Your order will arrive on the next day (excluding Sundays).
• You must place your order before 9pm for this service.
• You must place your order before 9pm on Friday for delivery on Saturday. Orders placed after 9pm on a Friday and before 9pm on Sunday will be delivered on Monday.
• If you are not in to accept your parcel, the courier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
• If the parcel can’t be left in a safe place or with a neighbour, the courier will take it back to a local depot and leave a card telling you how to re-arrange delivery.
• * = Subject to post code limitations.

Deliveries will be attempted Monday to Friday. In some countries a Saturday delivery may be available but not always guaranteed.

We cannot carry out International deliveries on Public/National Holidays in the destination country.

Your order may not be dispatched on a UK Bank Holiday.

Deliveries within the EU will not incur any import or export duties. However, other countries may be subject to customs, legal and regulatory restrictions. You are responsible and required to pay additional taxes, fees, levies or duties as applicable.

Full tracking of your parcel is available using the link in your Dispatch Notification email (excluding Spanish Postcodes 35, 38, 51 and 52)