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We make every effort to ensure that your order is carefully dispatched to you – and we hope that you are happy with your purchase.
However, if you are not completely satisfied with your purchase, simply return the item to us in its original unworn condition within 12 months from the date of delivery.
FREE RETURNS TO ANY OF OUR UK STORES WITHIN 12 MONTHS
Rebound is a convenient way to return parcels at over 4,500 Hermes Parcel Shops. Most are open from early until late, 7 days a week. You will receive an email returns receipt and full tracking so you can follow your parcels progress back to us.
Simply go to https://shoezone.intelligentreturns.net and follow the instructions to purchase a returns label and find a Hermes Parcel Shop or arrange a collection. You can arrange a collection for any future date that's convenient to you. Then:
We are unable to process any exchange requests or refund store bought items by post. If you require an exchange, please take your item(s) to a store of your choice. If you bought your items in one of our stores please return to any of our 500 stores with your receipt for your refund or exchange.
RETURN BY POST
We will issue a refund on receipt of the item in its original unworn condition.
Please note:
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