You can return the item in its original resaleable condition within 12 months, free of charge to your local Shoe Zone store, where a refund or exchange can be authorised. Please note you must have your Dispatch Email or Store Receipt with you. For a full list of stores in your area please use our Store Locator
If you are not able to take the item to store, you’re more than welcome to post the item back to our Head Office, please see "Hermes Returns" and "Postal Returns" sections below.
Store Orders and Store Purchases
Any items purchased from one of our stores will need to be returned to store as the original payment was made in store.
Please do not send your order to our Head Office as we will be unable to refund or exchange your store purchase.
You can return parcels at either 1,300+ Lockers (open 24/7), 5,000+ Hermes Parcel Shops (most are open from early until late, 7 days a week) or arrange collection from your home. You will receive an email returns receipt and full tracking so you can follow your parcels progress back to us.
If you paid for your order with PayPal you can claim back your cost of returning the item. Ensure you activate this on your PayPal account before starting the returns process. Visit PayPal to find out more information.
Returning an item via a Locker - Contact Free!
You can now return your Shoe Zone orders from one of over 1,300 Locker locations, available nationwide across the UK. Lockers are secure, contact-free and available to use 24/7.
Please click here to find your nearest Locker, open 24/7.
Please click here and follow the instructions to purchase a returns label and find a Hermes Parcel Shop or arrange a collection. You can arrange a collection for any future date that's convenient to you. Then:
We are unable to process any exchange requests or refund store bought items by post. If you require an exchange, please take your item(s) to a store of your choice. If you bought your items in one of our stores please return to any of our 400+ stores with your receipt for your refund or exchange.
Need help?
Contact our customer services team: