Delivery & Returns

You can return the item in its original resaleable condition within 12 months, free of charge to your local Shoe Zone store, where a refund or exchange can be authorised. Please note you must have your Dispatch Email or Store Receipt with you. For a full list of stores in your area please use our Store Locator

If you are not able to take the item to store, you’re more than welcome to post the item back to our Head Office, please see "Hermes Returns" and "Postal Returns" sections below.

Store Orders and Store Purchases

Any items purchased from one of our stores will need to be returned to store as the original payment was made in store.

Please do not send your order to our Head Office as we will be unable to refund or exchange your store purchase.

RETURNS VIA HERMES OR LOCKERS

You can return parcels at either 1,300+ Lockers (open 24/7), 5,000+ Hermes Parcel Shops (most are open from early until late, 7 days a week) or arrange collection from your home. You will receive an email returns receipt and full tracking so you can follow your parcels progress back to us.

FREE returns if you paid with PayPal

If you paid for your order with PayPal you can claim back your cost of returning the item. Ensure you activate this on your PayPal account before starting the returns process. Visit PayPal to find out more information.

How do I return my Order via a Locker?

Returning an item via a Locker - Contact Free!

You can now return your Shoe Zone orders from one of over 1,300 Locker locations, available nationwide across the UK. Lockers are secure, contact-free and available to use 24/7.

• Start your return here
• Print your label at home.
• Print out your label and attach it to your parcel.
• Take your parcel to your local Locker and follow the instructions.

Please click here to find your nearest Locker, open 24/7.

Track your parcel here

How do I return my Order via Hermes Parcel Shop or arrange home collection?

Please click here and follow the instructions to purchase a returns label and find a Hermes Parcel Shop or arrange a collection.

You can arrange a collection for any future date that's convenient to you. Then:

• Securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns labels have been covered or removed from the packaging.
• Drop off your parcel at any local store offering the Hermes Parcel Shop Service.
• We will issue a refund on receipt of the item in its original unworn condition and in its original packaging.

Exchanges and Store Purchases?

We are unable to process any exchange requests or refund store bought items by post. If you require an exchange, please take your item(s) to a store of your choice.

If you bought your items in one of our stores please return to any of our 400+ stores with your receipt for your refund or exchange.

• If the item received is faulty on receipt, please contact Online Customer Services quoting your order number, your name and address, details of the product and the reason for the return, and whether you require a refund or a replacement. We will then advise how to proceed with the return.
• Alternatively, you may also return this item to any of our stores nationwide. Please take your Dispatch Email or Store Receipt with you.