Delivery & Returns

*Our free returns option is to your local Shoe Zone Store. Stores in Scotland and Northern Ireland are temporarily closed following government guidance.

You can return the item in its original resaleable condition within 12 months, free of charge to your local Shoe Zone store once they reopen, where a refund or exchange can be authorised. Please note you must have your Dispatch Email or Store Receipt with you. For a full list of stores in your area please use our Store Locator

If you are not able to take the item to store, you’re more than welcome to post the item back to our Head Office, please see "Rebound Returns" and "Postal Returns" sections below.

Store Orders and Store Purchases

Any items purchased from one of our stores will need to be returned to store as the original payment was made in store. We appreciate that the stores are temporarily closed following government guidance, therefore we have amended the return policy to allow you 12 months from when they reopen instead of the purchase date.

Please do not send your order to our Head Office as we will be unable to refund or exchange your store purchase.

RETURNS VIA REBOUND

Rebound is a convenient way to return parcels at over 4,500 Hermes Parcel Shops. Most are open from early until late, 7 days a week. You will receive an email returns receipt and full tracking so you can follow your parcels progress back to us.

FREE rebound returns if you paid with PayPal

If you paid for your order with PayPal you can claim back your cost of returning the item. Visit PayPal to find out more information.

How do I return my Order via rebound?

Simply go to https://shoezone.intelligentreturns.net and follow the instructions to purchase a returns label and find a Hermes Parcel Shop or arrange a collection.

You can arrange a collection for any future date that's convenient to you. Then:

• Securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns labels have been covered or removed from the packaging.
• Drop off your parcel at any local store offering the Hermes Parcel Shop Service.
• We will issue a refund on receipt of the item in its original unworn condition and in its original packaging.

We are unable to process any exchange requests or refund store bought items by post. If you require an exchange, please take your item(s) to a store of your choice.

If you bought your items in one of our stores please return to any of our 500 stores with your receipt for your refund or exchange.

We make every effort to ensure that your order is carefully dispatched to you – and we hope that you are happy with your purchase.

However, if you are not completely satisfied with your purchase, simply return the item to us in its original unworn condition within 12 months from the date of delivery.

FREE postal returns if you paid with PayPal

If you paid for your order with PayPal you can claim back your cost of returning the item. Visit PayPal to find out more information.

RETURN BY POST

We will issue a refund on receipt of the item in its original unworn condition.

Please note:

• the item is your responsibility until it reaches us. - the cost of returning the item to us is your responsibility. - unless sent by Special Delivery the parcel may take up to 7 working days to reach us.
• Please print out the Dispatch Email and send it with the parcel or write the order number on the parcel then send to:
  
  Shoe Zone Online Returns
  Humberstone Road
  LEICESTER
  LE1 2LH

We are unable to process any exchange requests or refund store bought items by post. If you require an exchange, please take your item(s) to a store of your choice.

If you bought your items in one of our stores please return to any of our 500 stores with your receipt for your refund or exchange.

• If the item received is faulty on receipt, please contact Online Customer Services quoting your order number, your name and address, details of the product and the reason for the return, and whether you require a refund or a replacement. We will then advise how to proceed with the return.
• Alternatively, you may also return this item to any of our stores nationwide. Please take your Dispatch Email or Store Receipt with you.