Shoe Zone Store at MARTLESHAM

Martlesham
Address
Unit C,
Martlesham Heath Retail Park,
Martlesham Heath
Ipswich
IP5 3RX
Telephone
01473611006
Opening Hours
Sunday
10.30 - 16.30
Monday
09.00 - 20.00
Tuesday
09.00 - 20.00
TODAY
Wednesday
09.00 - 20.00
Thursday
09.00 - 20.00
Friday
09.00 - 20.00
Saturday
09.00 - 18.00
 

Customer Ratings and Reviews

As I entered the store albeit being miles away, I was greeted with a chorus of "good morning". I was so surprised. Never in Ipswich had I ever experienced this. I have often spoken about the lack of recognition given by shop employees to customers. On the continent every shop you are greeted and on departure you are given a Thankyou or equivalent to have a nice day. This is whether you purchase or not. I selected my slippers and proceeded to the till. I did speak to the staff gathered there and said how nice it was to be greeted. It makes you feel very comfortable giving the impression, although not said, that you could ask freely for help if required. Often staff cannot be found in other shops and if you see them they are busy chatting with each other. I have been known to stand and wait until they finish chatting before asking for help!! Sometimes I have just walked away. The staff I met were Tina and Haley and anther staff member whose name I did not catch. I will certainly be revisiting this store again and have already retold my excellent visit to many people I have met. I own a business and meet several people each day. Thankyou shoe zone for making my shopping a memorable experience and all for £4.99, DF.
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Very disappointed with the attitude of the member of staff who served me. He didn't seem too impressed that I'd chosen that moment to go to the till, obviously didn't want to ask me if I wanted a carrier bag and only spoke to ask me if I did, how much them item was and then barked at me because I couldn't see the card reader. Very disappointed especially as it's a new store!
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I was served by gentleman member of your staff who was knowledgeable, helpfull and very pleasant. He was also training staff at the same time. A very definit asset to your business.We have since purchsased two more pairs of shoes for my wife.
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My size was not in stock but having been to the stockroom to check, it was suggested that they were ordered and delivered home at no extra cost and at the opening sale price. This was extremely good service and as a couple of my favourite brands are being stocked, I shall be a regular customer. We need a shoe shop like this in the area and although the premises are large it did not feel at all impersonal thanks to the involvement of the staff.
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I have just visited your brand new martlesham suffolk store, it had only been open 20 minutes . After picking a pair of sandals and my husband choosing slippers I noticed an offer on ladies slippers, but only found one pair in my size, as the offer was buy one pair for £6.99 get two pairs for £10, I thought this was a great offer ! I asked an assistant if there were any more in my size so she went and had a look , but came back and said sorry there was not . I find it difficult to understand how a brand new store just opened for 20 minutes only had one pairof slippers in a size 8, I must say I was very dissapointed.
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Need help?
Contact our customer services team.
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Customer service times
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Phone Icon
0116 222 3113