Shoe Zone Store at HANLEY

Address
11-13 Lamb Street, Hanley, Stoke-on-Trent
Staffs
ST1 1PF
Telephone
01782 209655
Opening Hours
Monday
09.00 - 17.30
Tuesday
09.00 - 17.30
Wednesday
09.00 - 17.30
Thursday
09.00 - 17.30
TODAY
Friday
09.00 - 17.30
Saturday
09.00 - 17.30
Sunday
10.00 - 16.00
 

Customer Ratings and Reviews

Shopping with kids, and had the right thing at a good price. excellent.
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Been a happy shopper for years, great quality and affordable. Friendly staff too
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plenty of stock and exceptional price. great
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As soon as i walked into the shop the 3 women working in the store were having a conversation about a party or something. it took me a few minuets to pick my shoes and then i went to the counter to pay. none of the staff said anything to me. They just took the shoes and processed them though the till. i was not spoken to though out the whole transaction. Not a good show of good customer service. I work in customer service my self and would not expect that kind of service from any of my staff.
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I visited the store today to buy slippers. I saw the poster in the window that advertised 2 pairs for £8 - usual price £4.99. I proceeded to take two pairs of £4.99 slippers to the till and was told quite sharply by the assistant that my slippers were not part of the offer. She said that the poster made it quite clear which slippers were and were not in the deal. I said that the poster said it was slippers that were £4.99 she said this was not the case. I didn't want any more confrontation so I just purchased one pair. I am disappointed at the service I was given and find your 'offer' to be very misleading. I have a photograph of the poster if you wish to see it (I cannot seem to attach to this review).
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Need help?
Contact our customer services team.
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Customer service times
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Phone Icon
0116 222 3113