Terms & Conditions & Privacy Notice

The following document and the Terms of Use regulate the sale of our goods and services to you and how you may use this website.

TERMS OF SALE

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.

1. Introduction

These terms and conditions of sale of goods (referred to below as “Terms of Sale”) relate to items supplied to you through this website www.shoezone.com (referred to below as the “Site”) and should be read in conjunction with the Terms of Use which shall also apply. You should understand that by registering and/or ordering any of the goods on the Site, you agree to be bound by the Terms of Sale. In these Terms of Sale references to “you”, in the case of a person under 18 years old placing an order, include references to the relevant parent or guardian, being the cardholder, or PayPal account holder,or Amazon account holder, who actually places and pays for the order on the child’s behalf.

2. Information about us

The Site is operated by Shoe Zone Retail Limited (referred to below as the “Company”, “we” or “us”) and the Company is registered in England & Wales under company number 148038 and the registered office address and main trading address of the Company is Haramead Business Centre, Humberstone Road, Leicester, LE1 2LH, email customerservices@shoezone.com. Our VAT number is 372138852.

3. Your status

By placing an order through the Site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

4. Formation of the contract

4.1 These Terms of Sale apply to all goods supplied by the Company.
4.2 No contract exists between you and the Company for the sale of any goods until the Company has received and accepted your order and sends you an order confirmation in a durable format such as in writing or by email to the address or email address you have given. Once the Company does so, there is a binding legal contract between you and the Company.
4.3 The contract is subject to your right of cancellation (see below).
4.4 The Company may change these Terms of Sale without notice to you in relation to future sales.

5. Description and price of the goods

5.1 The description and price of the goods you order will be as shown on the Site at the time you place your order.
5.2 The goods are subject to availability. If on receipt of your order the goods or certain of the goods you have ordered are not available in stock, the Company will inform you as soon as possible, and in any event on or before the dispatch confirmation, and will refund or recredit you, your PayPal account or your Amazon account for any sum that has been paid by you or charged to your credit or debit card or to your PayPal account or to your Amazon account for the goods concerned.
5.3 Every effort is made to ensure that prices shown on the Site are accurate at the time you place your order. If an error is found, the Company will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the Company will refund or recredit you, your PayPal account or your Amazon account for any sum that has been paid by you or charged to your credit or debit card or your PayPal account or your Amazon account for the goods.
5.4 In addition to the price, you may be required to pay a delivery charge for the goods, as shown in the section on the Site about delivery.
5.5 The price of the goods and delivery charges are inclusive of VAT.

6. Payment

6.1 Payment for the goods and delivery charges can be made by any of the payment methods shown on the site at the time you place your order. We will not charge for any of the payment methods listed below until we have accepted your order and upon acceptance, we will send you an order confirmation email.
6.2 In cooperation with Klarna Bank AB (publ) (company no. FC035870), Sveavägen 46, 111 34 Stockholm, Sweden, we can offer you the following payment options. Payment is to be made to Klarna:
- Pay Later within 30 days
- Pay in 3 interest free instalments
- Pay Now

If you choose to pay with Klarna, no card details will be held by Shoe Zone Retail Limited.

here

Klarna's privacy statement

6.3 From January 2023, deliveries to Jersey which are over £135 in value (goods) you (the customer) must declare and pay GST (Jersey's goods and services tax) to release the goods.

7. Delivery & risk

7.1 The goods you order will be delivered to the address you give when you place your order.
7.2 If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of alternative arrangements.
7.3 Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within 30 days of your order. However, the Company will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, the Company will inform you as soon as possible.
7.4 You will become the owner of the goods you ordered upon delivery to you (which for the purpose of this clause includes collection by you).
7.5 You will be responsible for risk of loss of or damage to the goods once they have been delivered to you or collected by you pursuant to the alternative arrangements in paragraph 7.2 above or collected by you from one of our stores.
7.6 Goods delivered to one of our stores must be collected within 30 calendar days starting from the day of delivery at the chosen store. If you do not collect the goods within 30 calendar days your order will be cancelled by us and a refund processed.
7.7 Pursuant to 7.6 above, any delivery charge paid at the time of ordering will not be refunded if you fail to collect the goods within 30 calendar days.

8. Your right of cancellation

8.1 You have the right to cancel the contract at any time up to the end of fourteen (14) calendar days after you receive the goods (see below).
8.2 To exercise your right of cancellation, you must give written notice to the Company by hand or post, fax or email, at the address, fax number or email address shown here, giving details of the goods ordered and (where appropriate) their delivery. You may also contact the Company by telephone on 0116 222 3000. A cancellation form has been created for you and this can be downloaded here.
8.3 If you exercise your right of cancellation after the goods have been delivered to you or collected by you, you will be responsible for returning the goods to the Company at your own cost. The cost of this return is dependent on weight and can vary from courier to courier. The goods must be returned immediately to the Company’s address set out in paragraph 2 above. You must take reasonable care to ensure the goods are returned to the Company in their original condition and in their original packaging and not damaged in the meantime or in transit.
8.4 Once you have notified the Company that you are cancelling the contract, the Company will refund or recredit you, your PayPal account or your Amazon account within 14 days for any sum that has been paid by you or charged to your credit or debit card, your PayPal account or your Amazon account for the goods.
8.5 If you do not return the goods as required, the Company may charge you a sum not exceeding the direct costs of recovering the goods.
8.6 You do not have the right to cancel the contract if the order is for goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly. The Company will notify you at the time your order is accepted if this applies.
8.7 You must take reasonable care of the goods whilst they are in your possession prior to their return for cancellation or for any other reason. If you fail to comply with this obligation we may have a right of action against you for compensation.

9. Warranty

9.1 All goods supplied by the Company are warranted free from defects for 28 days from the date of supply. This warranty does not affect your statutory rights as a consumer.
9.2 If you wish to return the goods because you claim that the goods are defective (i.e. “faulty”) you may do this within 28 days of delivery by first contacting our customer services team at customerservices@shoezone.com who will advise you of how to do this and then by posting the goods back to us at the address given in paragraph 2 above or taking them into any Shoe Zone stores in the UK, Channel Islands or the Isle of Man. You may specify whether you require a refund or a replacement. Please refer to our returns policy.
9.3 We will examine the potentially defective returned goods and, provided that you have complied with paragraph 9.8 and where you have required a refund we will notify you of your refund within a reasonable period of time. We will endeavour to process the delivery of a replacement or the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund or replacement for the returned goods.
9.4 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Company or manufacturer, failure to follow the Company’s instructions, or any alteration or repair carried out without the Company’s approval.
9.5 If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify the Company in writing at the address, fax number or email address shown here and if relevant, see our returns policy.
9.6 Any goods which you have returned to us because of a defect will, if you have requested a refund, be refunded in full, including a refund of delivery charges for sending the item to you and the postage cost in returning the item to us will be met by us. You will be given details about this when you contact our customer services team in accordance with paragraph 9.2 above. If you have requested a replacement, the replacement will be sent to you free of charge.
9.7 Where you are not satisfied with the goods for any other reason you can return the goods and follow the procedure in our returns policy.
9.8 In all cases the goods must be returned with proof of purchase, in the same condition in which you received them, in the original packaging.
9.9 Our liability for losses you suffer as a result of us breaking our contract with you is limited to the price of the goods you purchased and any losses which are a foreseeable consequence of us breaking the contract. This does not limit our liability for death or personal injury caused by our negligence or under section 2(3) of the Consumer Protection Act 1987 or for fraud or fraudulent misrepresentation.
9.10 Nothing in this paragraph 9 or our returns policy affects your statutory rights.

10. Data protection

The Company will take all reasonable precautions to keep the details of your order and payment secure in accordance with our Privacy Policy, We encourage you to read our Privacy Policy before submitting any personal data to us, including placing an order, to ensure that you understand how we use your personal data.

11. Applicable law

These Terms of Sale and the Privacy Policy will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom or your country of residence.

Last update: September 2022

These terms and conditions (“Terms of Use”) govern your use (whether as a guest or a registered user) of the website www.shoezone.com (referred to below as the “Site”), and your relationship with Shoe Zone Retail Limited (referred to below as the “Company”, “we”, “or “us”). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms of Use, please do not register for or use the Site. If you have any questions on the Terms of Use, please contact customerservices@shoezone.com.

1. Information about us

The Site is operated by the Company and the Company is registered in England & Wales under Company number 148038 and the registered office and main trading address of the Company is Haramead Business Centre, Humberstone Road, Leicester, LE1 2LH. Our VAT number is 372138852.

2. Site Use and Access

2.1 The Site is provided to you for your personal use subject to these Terms of Use. By using the Site you agree to be bound by these Terms of Use. References to these Terms of Use include the Terms of Sale and Privacy Policy. References to “you” in the case of a person under 18 years old using or placing an order through the Site, include references to the relevant parent or guardian being the cardholder or the PayPal account holder who places and pays for an order on the child’s behalf.
2.2 Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw any service we provide on the Site. We will not be liable, if for any reason, the Site is unavailable at any time or for any period.
2.3 From time to time, we may restrict access to some parts of the Site, or the entire Site, to users who have registered with us.
2.4 No longer in use.
2.5 The Company reserves the right to refuse orders from businesses or orders that we consider are for commercial or other non-domestic concerns.
2.6 When using the Site you must comply with the provisions in the Terms of Use including our Privacy Policy.

3. Amendments & Information

3.1 We may update these Terms of Use from time to time for legal or regulatory reasons or to allow the proper operation of the Site. We will notify you via a suitable announcement on the Site of any changes. The changes will apply to the use of the Site once made. If you do not wish to accept the new Terms of Use you should not continue to use the Site. If you continue to use the Site after the date on which the change comes into effect, your use of the Site indicates your agreement to be bound by the new Terms of Use. We recommend you check the Site for changes.
3.2 Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.

4. Registration

4.1 If you are under 18 years of age we will require your parent or other guardian to register to place and pay for any order by you.
4.2 You must ensure that the details provided by you on registration or at any time are correct and complete.
4.3 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.

5. Password & Security

5.1 When you register to use the Site you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us by contacting customerservices@shoezone.com immediately and then you must change your password.
5.2 If the Company has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account.

6. Intellectual Property

The content of the Site is protected by copyright, trademarks, database rights and other intellectual property rights. You may retrieve and display the content of the Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Site without written permission from the Company.

7. Your Use of the Site

7.1 You may not use the Site for any of the following purposes:
- 7.1.1 disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;
- 7.1.2 transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice;
- 7.1.3 interfering with any other person’s use or enjoyment of the Site; or
- 7.1.4 making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
7.2 You will be responsible for our losses and costs resulting from your breach of this paragraph 7.

8. Availability of the Site

8.1 Although we aim to offer you the best service possible, we make no promise that the services at the Site will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with the Site you should report it to customerservices@shoezone.com and we will attempt to correct the fault as soon as we reasonably can.
8.2 Your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

9. The Company’s right to suspend or cancel your registration

9.1 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under the Terms of Use.
9.2 The suspension or cancellation of your registration and your right to use the Site shall not affect either party’s statutory rights or liabilities.

10. The Company’s Liability

10.1 The Site provides content from other internet sites or resources and while the Company tries to ensure that material included on the Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If the Company is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
10.2 If we are in breach of these Terms of Use, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Site.
10.3 To the extent permitted by law, we and other members of our group of companies and third parties connected to us hereby expressly exclude:
- 10.3.1 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
- 10.3.2 Any liability for direct, indirect or consequential loss or damage incurred by any user in connection with the Site or in connection withthe use, inability to use, or results of the use of the Site, any websites linked to it and any materials posted on it, including without limitation any liability for:
  - (a) loss of income or revenue;
  - (b) loss of business;
  - (c) loss of profits or contracts;
  - (d) loss of anticipated savings;
  - (e) loss of data;
  - (f) loss of goodwill;
  - (g) wasted management or office time; and
  - (h) for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or
  - otherwise, even if foreseeable.
10.4 This paragraph 10 shall not limit or affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

11. Processing your Information

We process information about you in accordance with our Privacy Policy. We encourage you to read our Privacy Policy before submitting any personal data to us, including placing an order, to ensure that you understand how we use your personal data.

12. Site Transactions

Contracts for the supply of goods or services formed through the Site or as a result of visits made by you are governed by our Terms of Sale.

13. Third Party Websites & Linking

13.1 As a convenience to customers, the Site includes links to other websites or material which are beyond its control. The Company is not responsible for content on any site outside the Site and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
13.2 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
13.3 You must not establish a link from any website that is not owned by you.
13.4 The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page. We reserve the right to withdraw linking permission without notice.
13.5 If you wish to make any use of material on the Site other than that set out above, please address your request to customerservices@shoezone.com

14. Viruses, Hacking and Other Offences

14.1 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.
14.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.

15. Advertising & Sponsorship

Part of the Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.

16. Applicable Law

These Terms of Use will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom or your country of residence.

17. International Use

The Company makes no promise that materials on the Site are appropriate or available for use in locations outside the United Kingdom, the Channel Isles or the Isle of Man and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, the Channel Isles or the Isle of Man you do so on your own initiative and are responsible for compliance with local laws.

18. Trade marks

SHOE ZONE and certain other marks are registered trademarks of Shoe Zone Retail Limited or their suppliers.

19. Miscellaneous

19.1 You may not transfer any of your rights under these Terms of Use to any other person. The Company may transfer its rights under these Terms of Use to another business where the Company reasonably believes your rights will not be affected.
19.2 If you breach these Terms of Use and the Company chooses to ignore this, the Company will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms of Use.
19.3 The Company shall not be responsible for any breach of these Terms of Use caused by circumstances beyond its reasonable control.

If you have any queries please contact customerservices@shoezone.com

Last update: 30th May 2019

CUSTOMER REVIEWS

1. Product Review Request

1.1 Upon delivery of your order or shortly afterwards and if you have provided us with your email address we will contact you requesting a review of the products ordered and store you collected from (if applicable).
1.2 This request is voluntary and we will not contact you again about reviewing your order.
1.3 To review your order follow the link in the email provided by us.
1.4 Do not include any information that would allow you to be personally identified. e.g. full name or address or embedded information in any photos you upload.

2. Store Reviews

2.1 You can write a review about any store by visiting www.shoezone.com/Store-Feedback.
2.2 Writing a store review is purely voluntary and we will not contact you about your review unless a.) you ask us to do so, b.) your review contains information we would like to act upon in order to offer the best possible customer service.
2.3 Keep your review focused on the store.
2.4 Do not include any information that would allow you to be personally identified. e.g. full name or address.
2.5 In order to review a store you must have purchased an item from that store and have a valid till receipt. Please have your receipt to hand as you will be asked for information from it.

3. How we use this information

3.1 All submitted reviews are subject to the terms set out below.
3.2 We reserve the right not to post your product review or process your store review in particular but not limited to if it contains any of the following types of content;
- 3.2.1 Obscenities, discriminatory language, or other language not suitable for a public forum;
- 3.2.2 Advertisements, “spam” content, or references to other products, offers or websites;
- 3.2.3 Email addresses, URL’s, phone numbers, physical addresses or other forms of contact information;
- 3.2.4 Critical or spiteful comments on other reviews posted on the page or their authors;
- 3.2.5 Photos uploaded not deemed appropriate by us for displaying to the public;
- 3.2.6 Anything else deemed not suitable for a public forum.
3.3 Your product review may be used on the site alongside other reviews for the same product and contribute to an overall product score.
3.4 By submitting a review you authorise the company to use this review and any photos uploaded by you and you give us an irrevocable non-exclusive license to all intellectual property in the photos to use as we wish on the websites product pages, store pages and any other product advertising or pages not withstanding a breach to your rights highlighted in our Privacy Policy.
3.5 Your product review may also contribute to reviews of the product then advertised by a third party such as, but not exclusively, Google.
3.6 Uploaded photos may be used across any pages on our site, shoezone.com - plus any of our social channels.
3.7 By submitting a store review you authorise the company to use your review internally for training and feedback purposes.

4. Right of withdrawal

4.1 You can request your product review be removed or your store review be withdrawn at a later date by contacting Customer Services on 0116 222 3000 or customerservices@shoezone.com
4.2 You can request the removal of another party’s product review if you feel it breaches any part of 2.2 above by contacting us in writing via email at customerservices@shoezone.com

NEXT DAY DELIVERY PASS

Terms and Conditions of the Pass

1. The Next Day Delivery Pass can be purchased online and in store.

2. You must be an account holder for the Pass to work. Full instructions on how to complete the Pass setup will be emailed to you at the time of purchase.

3.The Pass entitles you to 12 Months of FREE Next Day delivery from the date of purchase on any order with no minimum spend. A fair usage policy applies to the Pass.

4. Next Day Delivery will be applied to your first order regardless of being signed in or not.

5. If you complete the checkout as a Guest we will send you an email to link the Pass to an email address and ask you to create an Account.

6. You must Sign In to use the Pass for subsequent orders once the Pass has been activated.

7. We will send you an email confirming the Pass has been successfully activated.

8. We will send you a reminder email 7 days before your Pass is due to expire.

9. You have 14 days from the date of purchase to cancel your Pass and the Pass must be unused. We are unable to refund a Pass once it has been used.

10. Next Day Delivery is available for UK addresses only and certain Post Code limitations apply.

11. You must place your order in line with our Next Day terms that can be found here.

12. We reserve the right to amend these terms and conditions at any time.

Fair Usage Policy

1. Shoe Zone reserve the right to cancel your Next Day Delivery Pass at any time should your use of the Pass:
- i. be deemed for Business purposes where we reasonably believe the goods purchased are being resold
- ii. be deemed excessive and unreasonable such as but not limited to:
  - a. daily use
  - b. orders sent to multiple delivery addresses
  - c. order numbers clearly in excess of one families yearly requirement
  - d. multiple single pair orders in a short time period
2. Our Customer Services Team will contact you to discuss your use of the Pass before any action is taken.

EMAIL CLUB VOUCHERS

1. This offer is open to users registered on shoezone.com with a UK address, who must be UK residents of 18 years of age or older. The shipping address must also be a UK address.

2. One voucher redemption per registered user [and up to four different registered users per household ] only. The voucher is valid from the date you receive the coupon for 90 days (unless cancelled earlier in accordance with these terms and conditions).

3. To redeem this voucher, a minimum purchase price of £25 (will vary based on our current promotion) is required (this does not include related postage and packing costs or any taxes which are not included in the item price).

4. The voucher must be redeemed in a single transaction.

5. The purchase you make to redeem this voucher must comply with Shoe Zone policies.

6. This voucher cannot be combined with any other voucher, site discount, rebate, offer, gift coupon, other promotion or when purchasing in-store carrier bags.

7. This voucher has no cash value, cannot be transferred, cannot be forwarded and cannot be exchanged.

8. This voucher is void where prohibited.

9. Any refund you may be entitled to receive will not include the voucher or its redemption value. You will receive no more than the amount you paid towards the purchase and will not be eligible for a further voucher.

10. These terms and conditions are governed by the law of England and Wales.

11. Shoe Zone reserves the right to change the terms and conditions of this offer at any time without prior notice by amending these online.

12. All new Shoe Zone customers qualifying under these terms and conditions are deemed to have accepted and agree to be bound by the terms of this offer.

13. Email Club Vouchers can only be received if you join our email club (subscribe to marketing emails)

Last update: 16th June, 2023