Shoe Zone Store at METRO CENTRE

Address
Unit 1.74 Metro Centre, Gateshead
Tyne & Wear
NE11 9YN
Telephone
0191 4607 186
Opening Hours
Monday
10.00 - 21.00
Tuesday
10.00 - 21.00
Wednesday
10.00 - 21.00
TODAY
Thursday
10.00 - 21.00
Friday
10.00 - 21.00
Saturday
09.00 - 19.00
Sunday
11.00 - 17.00
 

Customer Ratings and Reviews

I was looking for some white shoes ready for my summer holiday later in the year. Previously I had found some very comfortable 'walk easy' shoes which I felt would be ideal for a holiday in Rome involving a lot of walking. Since I do not like or wear trainers, I wanted some reasonably attractive shoes in a summer colour to go with my dresses. I understand Rome has a lot of cobbles so heels would not be suitable. I asked the assistant if Shoezone still sold 'Walk easy' shoes. She explained that an alternative supplier manufactured similar shoes and suggested a couple for me to try. One pair were very similar and comfortable to the previous range.
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i have often shopped in shoezone and normally have a great experience however i was dissapointed in the helpfulness of one of the staff. I bought 6 items during this visit and found the first saleswoman really helpful allowing me to place items I wanted behind the till whilst i shopped and tried on some other shoes. However when i paid for the items i asked about returns and was told to keep my receipt. i put thenew shoes on id just purchasedand walked out the shop. no more than 10 minutes later i found they were aggravating my bunion and so went back in the store to request a bigger size butthe second saleswoman in the store was adamant i wasnt able to return them. shee could see from the reveipt that no more than 10 minutes had elapsed since id purchased them. She was quite abrupt with me. I hadnt seen the rrturns policy sign which she pointed out to me. Iwould have hoped there could have been a little discretion used as there was very little differenve bwtween trying the shoes on instore and me walking just two shops down inside a clean mall.the shoes were pristine but she wasnt intrrrdted n i walked out very upset and frustrated. it has put me off purchasing shoes from shoezone stores. clearly despite me spending £60 worth of goods my custom meant very little..:(
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I bought a pair of Safety Footwear shoes Style 50140 and was charged £24.99 and was surprised when i got home to find the price tag saying MRRP £30.00 You pay only £19.99 can you explain the extra £5.00 charge please ??. I am not impressed with this as these shoes are also on your site for the £24.99 price. Looking forward to your explanation. The staff were very helpful otherwise. I will in future check all tickets on the shoes,as i shop regularly at your shop.
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Need help?
Contact our customer services team.
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Customer service times
Mon - Fri 8am to 6pm and Sun 9am to 5pm
Phone Icon
0116 222 3113