Shoe Zone Store at TELFORD

Telford
Address
47 Southwater Arcade,
Telford Shop.Ctr,Telford
Shropshire
TF3 4DE
Telephone
01952 290352
Opening Hours
Sunday
10.30 - 16.30
Monday
09.00 - 18.00
Tuesday
09.00 - 18.00
Wednesday
09.00 - 18.00
Thursday
09.00 - 20.00
TODAY
Friday
09.00 - 18.00
Saturday
09.00 - 18.00
 

Customer Ratings and Reviews

It's was my first time of returning a pair of shoes to shoe zone I have been buying my family shoes from shoe zone for many years.the rudeness of your staff on Sunday was shocking. I told the assistant that I had worn the shoes for 2 hours and we're very uncomfortable and hurting my toes. They where my correct size I did try them on in store before buying them and they where lovely until I wore them at work.your assistant told me I should not wear them outside if I was returning them.she kept repeating to me that they have been worn and they don't do refunds if shoes have been worn outside!!! I told her they have now corsed me a problem with my feet and now have to attend my doctors as they have corse me harm.I also told your assistant that if you are refusing me a refund I will take them to trading standards. I was not happy with the way she was looking at me and the way she was talking to me in front of other customers. I find this just rudeness.I was going to buy a pair of boots but with that kind of treatment will shop else where.I think this lady needs traning on how to talk to people so that your loyal customers don't shop else where.I am not a happy customer
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disgusted that the member of staff was angrily gesturing and saying everything was going wrong and then realised I was in store and looked over (unprofessional). I then made a purchase and was due £5 change. I asked for the change in coins (for the car Park) and I was told that I wasnt allowed! on that note I wish I hadnt made the purchase!Absolutely furious
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Gemma was polite and helpful ,she was excellant with my granchildren nothing was too much trouble ,store was clean and well lit a very pleasant experiance thank you ??
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Excellent customer service
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Service was fantastic, product not so good, Having purchased a pair of Chelsea boots for my daughter at a cost of14.99 on 9 Jan 16, both boots have cracked across the soles in the same place ,these were not 7 weeks old when this happened, Having repeatedly rang the store with no joy (01952 290352) in intend to make a trip there this Thursday , hopefully to resolve the issue, the lady who served me JACQUI, , REFERANCE ON THE RECIEPT 1143-1-261007 09/01/16 10:09 Regards Norman Adcock
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clean . pleasant , tidy , staff freely available and very pleasant .
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Need help?
Contact our customer services team.
Sun 9am - 5pm and Mon - Fri 8am - 6pm
Customer service times
Sun 9am - 5pm and Mon - Fri 8am - 6pm
Phone Icon
0116 222 3113