Shoe Zone: Shoe Shop at CHIPPENHAM

Easy to shop

Not happy that the staff were stood around the till and ignored everyone in the shop and when I went to pay it took several minutes for them to stop talking and to serve me. I felt as though I was an inconvenience to them

Was helped by a delightful member of staff, Who was knowledgeable of your items listened to my requirements and helped suggest which items fitted what I needed.

The store layout and ease of finding goods was satisfactory. However the cashier LB (initials on the receipt) was very unsatisfactory. It was not what she said but how she looked at me with utter disgust on her face, I was quite taken a back. I do think that if you are going to work in a customer facing role you need to be approachable and friendly she was most definitely not. I actually work in customer service myself and I know the importance of a happy face I actually discussed my experience with my work mates as how not to treat people. And to my surprise the majority of my work fellows have had similar experiences within this store. I will not be spending my hard earned cash in there again and after my chat with my colleagues neither will they. I work in Chippenham town centre in a retail capacity and we also get feedback from customers so lets hope that LB takes my comments on board and has a really good think about if she is in the right job because whether you earn £8 an hour or £80 an hour you are there for the customer because that is what you are paid for !!!!!

The staff on your Chippenham store did not have the shoes I wanted in my size, so they ordered them online for home delivery and I paid I store. The staff in the Trowbridge store did not offer this facility. Delivery was fast.

I returned a pair of wellies purchased on 25/08/14 from store 1729-1-105973 because one had split on the back, and the other was leaking. I asked for an exchange because they were faulty, to be told that because I had used a 15% off voucher I had to pay the £2.25 difference! I really don't see why this is the case when they were obviously faulty and I only wanted a replacement. The cashier was very nice about it but said it was company policy and there was nothing she could do about it. I would like to know why I have now lost my 15% discount after buying faulty goods!