Shoe Zone: Shoe Shop at HALIFAX

Debbie was very helpful when the slippers I wanted was not available she offered me something else.

I would like to share my recent experience at the Halifax branch on 12/4/17. I made a purchase in the empty store with my young grandson, apart from two shop assistants engrossed in conversation over one of their rings. As I approached the till to pay, Dawn came to serve me. There was no welcome greeting or smile. The whole transaction was cold and unfriendly and there was no 'thank you' at the end, just a 'do you want to donate a penny to charity?'. My naturally chatty grandson's attempt to engage in light conversation was rebuffed and the assistant couldn't wait to return to her colleague to continue talking about her rings. Despite observing possible future purchases I shall not be returning to this store again as I can only describe the standard of customer service as very poor, unwelcoming, unfriendly and lacking in manners. Regards, Diane Fillingham.

Assistant was too busy talking to colleague was no please thankyou or eye contact mightvof been talking about work but a please or thankyou would of been not hard

Quick and easy to find what I wanted. Good price as well.

the staff were friendly and very helpful

Store was pleasant and clean and very inviting

I shop here for all my family I just bought myself a nice comfy pair of work shoes they were great value for money too no more achy feet.

I always go into shoezone.com for my children's shoes as I have 4 kids and it is value for money and as you can guess it is quiet expensive getting four children shoes for school,pumps for pe,then boots and wellies for when the weather turns not to mention when they scrape them or fall over and scuff them.i love shoezone even for myself they are not expensive but have some great upto date styles in store.

Helpful staff

I shop at shoezone a lot for my daughter/daughter-inlaw-2grandaughter/my mother+myself. I suffer with bad painfull dieabetic feet the halifax store are always ready to help in any way they can. No matter wat size/colour/style there always on hand. They get my 5stars right across the bored everytime. I couldnt imagine shopping anywhere else for our footwear.keep up the good work halifax store.

Very tidy and helpful staff. Great choice of shoes and very affordable

Very tidy and helpful staff

Good afternoon, I am writing to tell you about a recent shopping experience at your Halifax store. I have to be honest I don't normally shop at Shoe Zone as I had the impression it was more cheap and cheerful however having tried other retailers for some slippers for my little boy and not having much success decided to try your store. The store was empty apart from myself and an elderly lady, it was a busy lunchtime period may I add. There were 4 members of staff standing around. I found my item very easily and headed to the counter to pay. At the counter the elderly lady was being served by one member of staff, another member of staff stood at the side of the till and 2 members of staff stood behind myself (in the middle of the shop). The staff were talking amongst themselves, the elderly lady asked various questions several times and she was ignored, eventually the serving member of staff responded abruptly and told her that she would be called on her landline when the product was in and the lady left, they never said goodbye and it was extremely rude behaviour. It was then my turn to be served again they carried on talking and never even said hello, my item cost £4.99, I handed over a £5 note and was not given any change. When I questioned it the assistant said 'well do you want me to put it in the charity box?' I couldn't even see a charity box on the counter however this is beside the point, I choose who and when I give to charity. This was a massive inconvenience to her and after several exchanged glances between her and her colleagues I was given my penny. I left the store and they didn't say thank-you or goodbye. I felt like walking back in and demanding a full refund. Their behaviour was rude and totally uncalled for with both myself and the elderly lady. I will not be going again and will be advising anyone else I know not to go again.