Shoe Zone: Shoe Shop at MALVERN BB

Hello, my experience was very positive, even with having to make an exchange. I purchased the shoes in store and was served at the till by Katie, who was very pleasant and friendly. When I returned home and looked at the shoes I noticed it had a scratch on the heal. I telephoned the store and was told to just pop back and do an exchange or I can order online. I returned to the store the next day, Saturday, and by chance, was served by the same lady who had spoken to me on the telephone. Sid, said unfortunately my size in an exchange (same shoe) was not in stock in the store. But she explained that she can order and have it delivered to my home free postage. The shoes have arrived today, Tuesday. I wanted to point out that Sid delivered excellent customer service. I thank her.

Fantastic store presentation at Malvern store today, great choice ...absolute pleasure to spend time on shoe selection at this store.A very special mention must go to the manager Stephanie Quirk....total 'customer service excellence' Stephanie is an exceptional member of your team, knows just how to treat customers, a smile , very helpful, and knows your business. She deserves great credit from us the customer, other business could learn a lot from her!