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Northfield
Shoe Zone: Shoe Shop at
NORTHFIELD
Address
30 Grosvenor Centre,
Northfield,
Birmingham
West Mids
B31 2JU
Telephone
0121 476 9919
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Opening Hours
Sunday
10.00 - 16.00
Monday
09.00 - 17.30
Tuesday
09.00 - 17.30
Wednesday
09.00 - 17.30
Thursday
09.00 - 17.30
TODAY
Friday
09.00 - 17.30
Saturday
09.00 - 17.30
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Customer Ratings and Reviews
Don't usually shop at Shoezone but I like Earth Spirit shoes so I ordered online and picked up in store. Unfortunately they wasn't what I wanted but I was able to return them whilst I was there which saved time. Would be much better if you actually had these in the shop though. Shop Assistant Mari as very friendly and helpful. Slight criticism your shops always seem to be too "packed". You can't move easily down the aisles especially if you have lots of shopping bags.
Reviewed by
Debbie
, on
Fri, Jul 28, 2017
Helpfulness of our store team
Presentation of stock
Product choice
Product availability
Average
The girl that helped me had very good customer service i got a pair of black lace up shoes for a father's day gift for my dad.The pair i looked on the shelf had stitching out of the shoe.I picked the right shoe size and colour i wanted.I explained to the girl she apologized and got me another same pair from the warehouse.I was very pleased with the customer service off her and the price was a bargain too!!.I could not thank the girl enough as she was very polite and very helpful.
Reviewed by
Kim
, on
Fri, Jun 16, 2017
Helpfulness of our store team
Presentation of stock
Product choice
Product availability
Average
Really unimpressed with the visit today.... Asked the staff about what size shoes my son might need to get a snotty reply of "we aren't trained to measure feet, we only advise." and then i was left to it.... I found it rather annoying that all the girls school shoes were right near the front of the store and the few boys ones were right at the back and there was only one style one display in the right size and there we no girls wellies out on display, even though the store had just opened and the woman, couldn't fetch any shoes or wellies from downstairs as "she was the only one in"... When we were paying for the items the woman didn't seem to like the fact that i let my 3 year old give the money over to her, even though we were the only ones in the store at the time... It's highly unlikely that I will be returning to the store again and will be going else where in future!!!
Reviewed by
Craig
, on
Thu, Sep 3, 2015
Helpfulness of our store team
Presentation of stock
Product choice
Product availability
Average
Need help?
Contact our customer services team.
Sun,Sat 9am - 4:45pm, Mon - Thu 8am - 8pm and Fri 8am - 6pm
Sun,Sat 9am - 4:45pm, Mon - Thu 8am - 8pm and Fri 8am - 6pm
0116 222 3113
0116 222 3113
customerservices@shoezone.com
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