Coronavirus Update For Customers

Frequently Asked Questions

Question: When will Shoe Zone stores re-open?

Answer: We are unable to confirm exactly when stores will re-open but are closely following government advice and once it is safe to do so we will update you.

Question: How can I return a purchase made from a Shoe Zone store?

Answer: We will be honouring our 12 months returns policy, from the date our stores re-open so keep hold of your receipt and purchase for when our stores are open again.

Question: How can I return a purchase made from shoezone.com?

Answer: You can arrange for your return to be collected from your home via Rebound. Simply go to Rebound and follow the instructions.

Question: Are Shoe Zone employees continuing to be paid whilst stores are closed?

Answer: Yes, our employees will continue to be paid during the temporary closure of our stores.

Question: Can I still shop with Shoe Zone?

Answer: Yes you can, shoezone.com is still running as usual, around the clock, with FREE delivery on all orders to your home.

Question: I need to speak to someone about my order, who can help me?

Answer: Our Customers Services team are on hand to help you with any queries; you can contact us in the following ways:

Chat with us: ,Use the Live Chat Button on the right-hand side of the website (8am - 6pm Mon-Fri, 9am - 4:45pm Sat/Sun)

Email Us: customerservices@shoezone.com

Message Us: Facebook, Twitter, Instagram

Call Us: 0116 222 3113 (8am - 6pm Mon-Fri, 9am - 4:45pm Sat/Sun)