Coronavirus Update For Customers

Frequently Asked Questions

Question: Are all stores now open?

Answer: All stores in England and Wales will open on Monday 12th April 2021. Stores in NI and Scotland remain closed at the moment. Find your nearest store's opening hours here.

Question: How can I return a purchase I made from a Shoe Zone store?

Answer: Returns are FREE to any of our Shoe Zone stores or alternatively you can use our Rebound service to arrange for your return to be collected from your home. More details can be found here.

Question: How can I return a purchase made from shoezone.com?

Answer: You can make a return to any of our Shoe Zone stores or arrange for your return to be collected from your home via Rebound. Simply go to Rebound and follow the instructions.

Question: I need to speak to someone about my order, who can help me?