Coronavirus Update For Customers


Stores Reopening Message

Not sure if your store is open?

Check our list below which is continuously updated, so you're

always in the know.

Frequently Asked Questions


Question: When will Shoe Zone stores re-open?

Answer: We are unable to confirm exactly when stores will re-open but are closely following government advice and once it is safe to do so we will update you.


Question: How can I return a purchase made from a Shoe Zone store?

Answer: We will be honouring our 12 months returns policy, from the date our stores re-open so keep hold of your receipt and purchase for when our stores are open again.


Question: How can I return a purchase made from shoezone.com?

Answer: You can arrange for your return to be collected from your home via Rebound. Simply go to Rebound and follow the instructions.


Question: Are Shoe Zone employees continuing to be paid whilst stores are closed?

Answer: Yes, our employees will continue to be paid during the temporary closure of our stores.


Question: Can I still shop with Shoe Zone?

Answer: Yes you can, shoezone.com is still running as usual, around the clock, with FREE delivery on all orders to your home.


Question: I need to speak to someone about my order, who can help me?

Answer: Our Customers Services team are on hand to help you with any queries; you can contact us in the following ways:


Chat with us: ,Use the Live Chat Button on the right-hand side of the website (8am - 6pm Mon-Fri, 9am - 4:45pm Sat/Sun)

Email Us: customerservices@shoezone.com

Message Us: Facebook, Twitter, Instagram

Call Us: 0116 222 3113 (8am - 6pm Mon-Fri, 9am - 4:45pm Sat/Sun)