Coronavirus Update For Customers

Frequently Asked Questions

Question: Are all stores now open?

Answer: All stores are now open with the exception of Leicester and Beaumont Leys. Find your local store's opening hours here.

Question: How can I return a purchase I made from a Shoe Zone store?

Answer: With all stores now open, you can make a return for FREE to any of our 450+ stores nationwide.

Question: How can I return a purchase made from shoezone.com?

Answer: You can make a return to any of our Shoe Zone stores or arrange for your return to be collected from your home via Rebound. Simply go to Rebound and follow the instructions.

Question: I need to speak to someone about my order, who can help me?

Answer: Our Customers Services team are on hand to help you with any queries; you can contact us in the following ways:

Chat with us: ,Use the Live Chat Button on the right-hand side of the website (8am - 6pm Mon-Fri, 9am - 4:45pm Sat/Sun)

Email Us: customerservices@shoezone.com

Message Us: Facebook, Twitter, Instagram

Call Us: 0116 222 3113 (8am - 6pm Mon-Fri, 9am - 4:45pm Sat/Sun)