Coronavirus Update For Customers

Frequently Asked Questions

Question: Are all stores now open?

Answer: All of stores are now open, find your nearest store's opening hours here.

Question: How can I return a purchase I made from a Shoe Zone store?

Answer: Returns are FREE to any of our Shoe Zone stores or alternatively you can use our Returns service to arrange for your return to be collected from your home. More details can be found here.

Question: How can I return a purchase made from shoezone.com?

Answer: You can make a return to any of our Shoe Zone stores or arrange for your return to be collected from your home via Hermes. Simply click here for full instructions.

Question: I need to speak to someone about my order, who can help me?