Frequently Asked Questions


Question: Are all stores now open?

Answer: All stores in England, NI and Wales are now open. All stores in Scotland are open with the exception of 10 stores which will open in due course. Find your local store's opening hours here.


Question: How can I return a purchase I made from a Shoe Zone store?

Answer: With all stores now open, you can make a return for FREE to any of our 450+ stores nationwide.


Question: How can I return a purchase made from shoezone.com?

Answer: You can make a return to any of our Shoe Zone stores or arrange for your return to be collected from your home via Rebound. Simply go to Rebound and follow the instructions.


Question: I need to speak to someone about my order, who can help me?

Answer: Our Customers Services team are on hand to help you with any queries; you can contact us in the following ways:


Chat with us: ,Use the Live Chat Button on the right-hand side of the website (8am - 6pm Mon-Fri, 9am - 4:45pm Sat/Sun)

Email Us: customerservices@shoezone.com

Message Us: Facebook, Twitter, Instagram

Call Us: 0116 222 3113 (8am - 6pm Mon-Fri, 9am - 4:45pm Sat/Sun)