Shoe Zone: Shoe Shop at METRO CENTRE

I found exactly what I wanted, the store was exceptionally neat and tidy and on checking out staff were very pleasant

Only saw one member of staff instore

nice friendly staff

The staff were just standing around talking other people in the store said the same as myself staff not helpful at all so will not be using that store again I am sorry to say

I was looking for some white shoes ready for my summer holiday later in the year. Previously I had found some very comfortable 'walk easy' shoes which I felt would be ideal for a holiday in Rome involving a lot of walking. Since I do not like or wear trainers, I wanted some reasonably attractive shoes in a summer colour to go with my dresses. I understand Rome has a lot of cobbles so heels would not be suitable. I asked the assistant if Shoezone still sold 'Walk easy' shoes. She explained that an alternative supplier manufactured similar shoes and suggested a couple for me to try. One pair were very similar and comfortable to the previous range.

i have often shopped in shoezone and normally have a great experience however i was dissapointed in the helpfulness of one of the staff. I bought 6 items during this visit and found the first saleswoman really helpful allowing me to place items I wanted behind the till whilst i shopped and tried on some other shoes. However when i paid for the items i asked about returns and was told to keep my receipt. i put thenew shoes on id just purchasedand walked out the shop. no more than 10 minutes later i found they were aggravating my bunion and so went back in the store to request a bigger size butthe second saleswoman in the store was adamant i wasnt able to return them. shee could see from the reveipt that no more than 10 minutes had elapsed since id purchased them. She was quite abrupt with me. I hadnt seen the rrturns policy sign which she pointed out to me. Iwould have hoped there could have been a little discretion used as there was very little differenve bwtween trying the shoes on instore and me walking just two shops down inside a clean mall.the shoes were pristine but she wasnt intrrrdted n i walked out very upset and frustrated. it has put me off purchasing shoes from shoezone stores. clearly despite me spending £60 worth of goods my custom meant very little..:(

I bought a pair of Safety Footwear shoes Style 50140 and was charged £24.99 and was surprised when i got home to find the price tag saying MRRP £30.00 You pay only £19.99 can you explain the extra £5.00 charge please ??. I am not impressed with this as these shoes are also on your site for the £24.99 price. Looking forward to your explanation. The staff were very helpful otherwise. I will in future check all tickets on the shoes,as i shop regularly at your shop.