Last updated on September 29th, 2021 at 10:54 am
Take a sneak peek behind the scenes at Shoe Zone HQ for a little insight into day-to-day life from loads of departments, from buying to marketing to finance to customer services and everything in between. Take a look at all of our top tips and advice for working in these departments, you may even get some pizza topping inspiration too…
How long have you been a member of the Shoe Zone team?
Nearly 5 years; I started with online for 7 months before coming into customer services and was promoted to team leader 6 months later.
What does your job role involve?
A little bit of everything! Both customers and stores can ask all sorts of enquiries and I try my best to advise them the best possible way. I also guide my team to do the same and help them any way I can so we are as efficient and informative as we can be.
How did you get into this career?
I was referred to Shoe Zone through a friend, I loved being behind the scenes of an online retailer and moved from the physical to more challenging and direct part of the business, customer communications.
What is your favourite thing to do in your job?
I love helping people and being able to guide others in my team, it gives me a sense of happiness and achievement.
What advice would you give to someone who wants to go into your career?
Be positive, in a time like this where everything is up the air, it’s important to be positive and it can impact your whole career what attitude or aspect on life you have. I found being positive made me happier and affects my daily life at work a lot.
Now, onto the serious topics: what’s your go-to pizza topping?
Not a pizza fan, all about nuggets!
What’s the last thing you watched that you really enjoyed?
Obsessed with Friends, I rewatch the series over and over and never get bored.
And finally, what’s been your highlight of working at Shoe Zone so far?
Becoming a team leader, I was so close to not applying for the role as I was only here for 6 months at that point. But I reminded myself that the worst someone could say is ‘no’ and it shouldn’t define me or make me feel like I’m not worth it. I knew I needed to work hard and have done since I started at SZ. Luckily they saw potential in me and I have been forever grateful since.