Shoe Zone: Shoe Shop at FARNBOROUGH

When I entered the store I received a friendly welcome. The store was clean, tidy and well organized. Charlie was polite, demonstrated a good knowledge of the store and products available and he was very helpful. I would like to pass on my thanks to Charlie and the team at Farnborough Shoe Zone for making my experience in store such a positive one.

The store had a very unfriendly vibe when I walked in, I come here all the time, the staff member Sarah was unbelievable, poor customer service at its best, I approached the tills I didnt even get a hi, nothing, took my shoes no smile, no engagement nothing, said the price very bluntly, no offer of a bag, aksed if that was all nothing. Went to pay via card and the speech was card machine behind the screen, blunt and blank, still no smile nothing... Felt so awful felt like saying something.And all I got was a thanks. I am so distguated by this service, if you're not Happy in you're job then give it to someone else that would be good at their customer service. Appauled!

I first returned the shoes on Thursday to be told the manager wasn't in. The member of staff refused to exchange the shoes as an innersole coming away after only being worn once isn't a good enough reason to replace the shoes.Her only solution to this issue was to sell me a pair of inner-soles.I was then told to come back when the manager was in store, which I did yesterday only to be told by a junior assistant that the supervisor wont come out as she was having a cigarette break.I felt very sorry for the young lad to be put in this situation as this was very unprofessional on her part.

Good product at a great price. Very happy.

My day has been made. I ordered a pair of shoes on line they were in the shop in two days I could not get the size 9 on, but there was no bother I. chose a pair of Sandals as they fitted with Velcro I was able to fix it across my very narrow feet. All my life I have had trouble getting shoes. I am 84 & have had to buy very expensive shoes by post some nearly £110. I am so glad I have discovered Shoe Zone. Thank you. M. J. Greenfield.