Shoe Zone: Shoe Shop at NEATH

Hello there, I purchased item: boys patent orange shoes 80226030 on the 01/05/17. My 8 year old son was delighted with them and has been wearing them over the weekends. Unfortunately after 5 weekends the soles have worn & a small hole has appeared on one. I returned nee to the Neath store today with the receipt & enquired If they had received returns on these particular trainers, they had not. The supervisor then advised that it was just reasonable wear and tear & that my son must be heavy. He is actually a very slim 8 year old who just wears the trainers as casual shoes. So it as deemed that this was a reasonable amount of time for the trainers to last. This is my first purchase with Shoe Zone, yet I cannot believe that this is typical of your products. Given that you are a reputable major retailer, I felt an exchange was a reasonable request for a product that had such low durability. I have bought many different brands of trainers from various outlets and have never encountered such an issue. I was also quite disappointed in the customer service. Could you please advise If you consider this lack of durability to be fair and reasonable.

Returned the boots purchased because they were far too big. When in the store the pair that were tried on fitted; they were the last pair in stock but were damaged. Store Manager ordered in this pair and had them delivered to my home but had to returned them because, as I have previously stated they were far too big sadly.

My young daughter tried on different sizes and the pair she required were damaged. Member of staff was unable to go to the stockroom as she was the only staff member in the store at the time. We waited until she was able to go to the stockroom to be told that although the system said the boot size required was in stock, they were not. We was going to order them in then changed our minds and then changed our minds again! Staff member was understanding and polite in this and we ordered the boots for home delivery.

My young daughter tried on different sizes and the pair she required were damaged. Alison, the store manager was unable to go to the stockroom as she was the only staff member in the store at the time. We waited until she was able to go to the stockroom to be told that although the system said the boot size required was in stock, they were not. We was going to order them in then changed our minds and then changed our minds again! Alison was understanding and polite in this and we ordered the boots for home delivery.