Shoe Zone: Shoe Shop at POPLAR

I bought a rucksack (black backpack) costing £9.99 on 30th Sept 2017 as a present for a student . The rucksack had 4 sections plus drink holders at the side This rucksack was personally delivered to the student a few weeks later as they were not living locally. The student only used the rucksack TWICE and was carrying text books and a laptop in the bag. The bag split at the bottom and all the books and laptop fell out onto the pavement. I am not able to immediately return the rucksack to the shop as I live in London and the student is in Oxford. I do have the receipt. I would like a FULL refund for the bag or a suitable replacement The items code is: 90480010. It was bought at Shoe Zone, 23/25 Market Square, Poplar, London

From what I could see within store, on promotions 4/5. General selection 4/5. As the winter time approaches stock on slippers should be a top seller. To only have one offer of "2 for £8" on selected slippers isn't going to get the crowd roaring. Also within Tower Hamlets, lots of new building's have been built with many different age groups. Maybe better selections of slippers not just for the elderly......