Shoe Zone Store at ST. HELENS

Lisa was very helpful and showed excellent customer service skills which made it a pleasure to shop at this store

When I visited the store in the past the staff have always helped me if the shoes out are not in my size. I have size 9 feet and find your store brilliant. On this occasion I clicked and collected. I have used this service a few times now and have been totally satisfied each time I have used it.

The staff was very friendly

Very helpful assistant, wanted school shoes and she pointed out that the pair selected could be taken as trainers which would not be allowed. Help to select a better pair

On approaching the counter to pay I gave the cashier my one for all card she then said" Oh I hate when people give me these" She then swiped the card a couple of times sighing on each attempt. " Then turned and complained to another member of staff " I hate these you have to put all the numbers in!!!". Another member of staff then approached the till and inputed the numbers for her!!!!!!!!. I found this to be very poor customer service - even if using the card is a chore she surely should not complain and sigh in front of the customer. It made me feel really uncomfortable and will not be using the store in future. I feel that she should have some customer service training before you lose more customers.

Lovely chatty staff. Excellent quality of goods. Will be coming back for the groomsmens shoes.