Shoe Zone Store at SWANSEA

Swansea
Address
8 Union Street,
Swansea
Glamorgan
SA1 3EE
Telephone
01792 467359
Opening Hours
Sunday
10.00 - 16.00
TODAY
Monday
09.00 - 17.30
Tuesday
09.00 - 17.30
Wednesday
09.00 - 17.30
Thursday
09.00 - 17.30
Friday
09.00 - 17.30
Saturday
09.00 - 17.30
 

Customer Ratings and Reviews

Was easy to find sizes that I needed.
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SHOCKING I'm absolutely disgusted in the way a member of staff spoke to us, my 77 year old Nan was feeling rather faint and the only seats available was at the back of the store as all the rest were full, I moved one of the seats for my Nan to rest and got told it had to moved in an abrupt manner which I am not pleased about. After us telling her we will put it back she then informed us again with the same attitude that it had to go back. My Nan had to get up and move, working in retail myself I was absolutely disgusted in the fact that you don't train your staff in the customer first attitude, would this woman rather my Nan faint in your store. She didn't say it quietly either which was rather embarrassing as the whole store heard the way she spoke to us. Your very lucky that we purchased a pair of shoes as I felt as though I just wanted to leave and take my custome elsewhere. I will not be returning to that store and would like to take this matter further.
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I waited at the till for quite some time until being served. There were no staff visible on the shop floor. When eventually a lady came to the till she was accompanied by a male staff member. She proceeded to tell the male member of staff about how she had made a mistake when the previous customer (who she was dealing with whilst I was trying on shoes but had then left some time before me) in putting the exchange of items through the till. She had some trouble explaining this to him but after some time eventually he said "you'd better serve this lady". As I was waiting for her to scan the items she continued to tell him what she had done with the previous customer. I then saw on the electronic screen the email club which offered £5 off when you joined online. I enquired about this and was told I would have to sign up for it later. That was it. No other info whatsoever. Both members of staff were completely distracted by others things. The shop wasn't at all busy with just 1 customer waiting after me to be served. As the staff member handed me the receipt she didn't acknowledge me at all. Not even a word as she handed me my receipt. I think that this was extremely poor customer service. Very disappointing.
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Only wanted shoes for childs school return,got what i needed.All good
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we visit the store regular and staff very friendly, always sizes avaliable, always clean and tidy. only wish they had more in variety.
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the store is bight and cheerful loads of styles to choose from and staff very helpful . for Swansea I thought it was a bit small compared to the one in Morriston.
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the store is bight and cheerful loads of styles to choose from . for Swansea I thought it was a bit small compared to the one in Morriston.
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Need help?
Contact our customer services team.
Sun 9am - 5pm and Mon - Fri 8am - 6pm
Customer service times
Sun 9am - 5pm and Mon - Fri 8am - 6pm
Phone Icon
0116 222 3113