Shoe Zone: Shoe Shop at YATE

I was disgusted and amazed after purchasing two pairs of boots to find that your assistand refused to wrap them. I asked for a PAPER bag but was told that if I wanted a bag I would have to buy a PLASTIC CARRIER bag for 5p. I am well aware of the law on PLASTIC CARRIER bags but I do not agree with it so will not be harming birds, animals and the environment by buying one. I do not agree with the law because if PLASTIC CARRIER bags are so bad for the environment they should have been banned. However, it is for the customer to decide if they wish to buy a 5p carrier bag, not for your company to issue dictates and say you refude to wrap my purchases if I don't buy one. You have plenty of alternatives that can be used. You can use PAPER bags, CARDBOARD bags, BROWN WRAPPING PAPER even NEWSPAPER, but you refuse to consider any alternative. Refusing to wrap customer purchases is disgraceful and disrespectful. Your customer service is very poor and you need to reconsider your policy on how you treat your customers. All goods should be wrapped free before the customer leaves the store. If the customer wishes to buy a PLASTIC CARRIER bag as well that is their decision not yours.

I always enjoy having a look round shoe zone, I have bought several things from shoe zone in past and present and is good value for money - not got a bad word to say, excellent customer service every time iv shopped at shoe zone.

Good service, reasonably priced products.