Shoe Zone Store at ABBEYCENTRE

Was very pleased to have received small discount for shop soiled goods, thanks to the very professional young lady named Samantha. Also was very impressed with the excellent customer service from young gentleman Thomas(I think that was his name)

Everything was laid out well in store, it was extremely well presented and tidy. However I felt that the service I received on the till could have been better. Samantha wasn't very approachable or smiley, I didn't feel she give me the customer service I should of got. I was impressed with the product and price though I felt the service on the till could have been better.

I am leaving a comment not about the visit on the receipt but about a return visit I had when the shoes fell apart a few weeks later. My son needed new school shoes and with only 6 weeks remaining of the term I bought him a pair of shoes from this store on 16/5/16. By the end of the following week the heels were starting to come apart and on 9/6/16 practically the whole sole came away from the shoes and he is not able to wear them. I took them back to the store with the receipt and was told that as the manager was on holiday they could not change them as it was wear and tear. The only option I had was to buy him new shoes and come back in again when the manager was back and there was no guarantee that my money would be refunded. As he needs shoes for school tomorrow I have had not other option than to buy them elsewhere. I shall not be looking into customers rights for faulty goods.

friendly and helpful staff lovely team of ladies smiling faces

Staff were very helpful from entering the store to getting sizes and helping with trying on the shoe etc very friendly and pleasant ladies