Shoe Zone: Shoe Shop at DARTFORD

I visited your store on two ocassions on 12/10/17 and the next day on 13/10/17 to exchange an item I had previously purchased. i found your staff unwelcoming and felt like they had a proprietorial air. Nobody cracked a smile throughout my shopping experience and i seriously think your staff need retraining on customer service.

The lady was very helpful and very polite

I bought some cute slippers (cat design), but I had actually wanted some slip-on slippers with a raised (but comfortable) heel. These no longer seem to exist.

I have always purchased shoes from your Dartford Branch and been extremely happy. However two months ago when i was desperate for a pair of black ugg boots, the Dartford branch did not have my size. I met an exceptional young lady called Zara that day and she phoned around all your stores. She located the ugg boots and very kindly went and collected them from your Bexley branch and brought them up to Dartford for me. Zara was simply so helpful and obliging and should get recognition for going above and beyond her "customer care" duties. Again this weekend I had to return a new pair of shoes which had become a little unglued in the soles. Once again i was lucky enough to have this lovely lady Zara serve me again!! She swapped them immediately and I want you to know that she is an absolute asset to your Company and deserves the recognition for going that extra "mile". she makes my experience of shoe shopping a delight and i will always purchase shoes from your Dartford store as I have done for many years knowing that this young lady Zara makes my shoe shop so easy and uncomplicated. well done on Zara, and please kindly tell her that her service and customer care are wonderful. thank you and kind regards, Lesley Marais

Thank you to the store for all your help, I used to always shop for my children in another chain and was surprised when the sales assistant offered to properly measure my girls feet. The lady who served me was lovely and offered to order to order the pink shoes in that wasn't available in store.